cPanel wont update. Loops back to the old version both from WHM & command line

hydn79

Active Member
Feb 1, 2013
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0
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cPanel Access Level
Website Owner
Trying to upgrade cPanel from version WHM 11.38.0 (build 19) to current stable. I tried fired via WHM, everything showed as sucessful but when I logged out and back in or ran /usr/local/cpanel/cpanel -V it still shows the old WHM 11.38.0 (build 19).

So I tried /scripts/upcp --force and at the end it says:
[20140116.082243] Maintenance completed successfully
[20140116.082244] Running Standardized hooks
[20140116.082244]
[20140116.082244] cPanel update completed
[20140116.082244] A log of this update is available at /var/cpanel/updatelogs/update.1389859477.log
[20140116.082244] Removing upcp pidfile
[20140116.082244]
[20140116.082244] Completed all updates

But still not upgraded. I've attaced the log...
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Please check the following option in Web Host Manager:

"WHM Home » Server Configuration » Update Preferences"

Which release tier is your server configured to?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.