cPanel wont update. Loops back to the old version both from WHM & command line

[hydn79]

Trying to upgrade cPanel from version WHM 11.38.0 (build 19) to current stable. I tried fired via WHM, everything showed as sucessful but when I logged out and back in or ran /usr/local/cpanel/cpanel -V it still shows the old WHM 11.38.0 (build 19).

So I tried /scripts/upcp --force and at the end it says:
[20140116.082243] Maintenance completed successfully
[20140116.082244] Running Standardized hooks
[20140116.082244]
[20140116.082244] cPanel update completed
[20140116.082244] A log of this update is available at /var/cpanel/updatelogs/update.1389859477.log
[20140116.082244] Removing upcp pidfile
[20140116.082244]
[20140116.082244] Completed all updates

But still not upgraded. I've attaced the log...

 

[cPanelMichael]

Hello

Please check the following option in Web Host Manager:

"WHM Home » Server Configuration » Update Preferences"

Which release tier is your server configured to?

Thank you.

 

[hydn79]

Hello,

Thanks for follow up.

Current version is WHM 11.38.0 (build 19)

And WHM Home » Server Configuration » Update Preferences is set to "STABLE" 11.40.1.9.

Thanks.

 

[cPanelMichael]

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[HostingH]

Hello,

To upgrade from 11.38 to 11.40 release tier, mysql 5.1 or higher should be installed on the server.
I guess you might be getting such warning in WHM. Please check it out.

Thanks,

 

[hydn79]

Hello,

To upgrade from 11.38 to 11.40 release tier, mysql 5.1 or higher should be installed on the server.
I guess you might be getting such warning in WHM. Please check it out.

Thanks,

No thats not it > Currently installed: MySQL 5.5.31

 

[cPanelMichael]

No thats not it > Currently installed: MySQL 5.5.31

Were you able to open a support ticket for us to take a closer look?

Thank you.