cPanel wrong disk usage report

Hello,

I am having some unusual trouble with one of my cPanel accounts. I have a reseller account from a provider, where I have some 8-9GB email hosted under one cPanel account.
On the quick stats on cPanel home page (first image), it shows Disk Usage is 8.03 GB of 11.72 GB (account is limited to 12000MB).

However, in "cPanel > Disk Usage", it shows "34,122.91 MB total disk space used." (second image).


This problem is mostly with email accounts and their wrong disk usage data. When I sort email accounts by "Storage used" from high to low (third image), counting only first page of 5 pages of disk usage manually gives around 14.3 GB usage, that is after leaving "Default" account from the counting, which is 15.82 GB itself!



Now, I have contacted with my hosting provider, who after contacting with cPanel told me that (quoted from my hosting provider support ticket reply) "this is intentional / known behavior and unfortunately not something they consider a bug" - here "they" = cPanel.

My hosting provider also quoted from cPanel:
"If you convert your mailboxes to the maildir format, you may notice a discrepancy between reported and actual disk usage for the default email account. This occurs because a maildir mailbox adds the total default email account usage to the INBOX directory usage of every other email address on the cPanel account. It does not add the subfolders for any other mailbox."

When I have asked my hosting provider about any recent conversion to maildir format, they have mentioned that they have always used "maildir", and this is what my hosting provider have mentioned:
"We've always ran maildir because if we did not then the ability to restore individual email messages would no longer be possible. cPanel now has a case open CPANEL-26525 to improve the reporting of the disk usage pf email so it's not misleading/incorrect but there is no estimate on when this will be fixed."

My hosting provider gave me a SSH command (du -h --max-depth=1 mail/) to check the disk usage of mail directory. Unfortunately, for my end user, who is using this cPanel account for only email purpose, is not usable and/or not user friendly.

Now, I need a solution for this problem. Since my hosting provider could not solve this, even after contacting cPanel support, I have no other option but to open a thread here. I am paying my hosting provider, who is paying cPanel, for a end product, which we all expect bug free/usable at it's best. I understand that there will be some bugs in a software. But what I am facing here is not any minor bug, and is kind of unusable for an finished product, in my opinion.

If my hosting provider is following this thread, to them: I am not here to complain, but to look for a solution.

I am sorry for the long post, and if my post is not clear or doesn't make any sense. And thanks for reading it in full.

I am unable to edit the original post. So here are the missing information:
cPanel Version: 78.0.21, running on CLOUDLINUX 7.6 kvm

 

Hello @cPanelMichael

Thanks for your reply. I have checked the CPANEL-26448 and your provided thread. However, I can confirm that it doesn't matched with my scenario entirely. Only default email disk usage part matches. On my case, every email accounts are providing false disk usage data. That's the major problem. If it was only "default" account, I could have easily avoid it. But every email accounts are showing wrong disk usage data. Kindly read my post again and match with my attached images.

Thanks.

 

Hello @cPanelMichael,

Yes, this seems like the problem. This feature request has been there for around 10 months now. So, I don't think this is going to see daylight anytime soon. Any possible workaround? I can deploy a quick VPS and do some work, if there is any hope to fix this! Because the disk usage data end user is getting is very misleading and causing problem.

Thanks.