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cPanel X - Can't Recive Emails

Discussion in 'E-mail Discussions' started by testbit, Oct 4, 2007.

  1. testbit

    testbit Registered

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    Hello Folks,
    at first, please xcuse my english. I'm a real german fool and in that way
    sometimes it would be hard to unterstand me.
    Second... I tried to use search function but didn't find threads with problems
    like mine.

    Okay, let's start with my problem.
    Some of my friends got new server with cPanel X. He installed all the functions
    like MySQL and so on. Now the website works fine. But he wasn't able to send
    emails to his email account. After that he asked me to finish it and I tried too.
    But got the same problem.

    Here's the description of the problem:
    I created new email account, like support@newdomain.org.
    Then I logged on horde and tried to send an email to my own email account
    for example: testaccount@aol.com... successfull.
    Yeah, right I thought. But then I tried to send an email from testaccount@aol.com
    to support@newdomain.org and a few seconds later I recived an email which contains:


    That was f***ed up I guess... but okay. Let's work on. I'm using Thunderbird because
    Microsofts Email Client sux like hell. In that way I needed to set up Thunderbird by myself.
    I did it. Tried to connect to my account support@newdomain.org,... didn't work... unable
    to connect to mail.newdomain.org. Damnit? What the f***? With SSL connection it works
    cuz I needed to type in other mailserver.

    Now problem is start pissing me off and im fed up with it. I logged on on horde again
    and send an email to support@newdomain.org from support@newdomain.org... that
    works.

    What the hell? Why can't I connect with my client? Why can't I send emails from outside?
    Maybe a firewall? I didn't find configuration tools like that in the cPanel... please help me
    to fix that. Thank you :eek:)

    #testbit
     
    #1 testbit, Oct 4, 2007
    Last edited by a moderator: Oct 4, 2007
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Typically when you send email, you are sending it through port 25. Due to spam concerns, most ISPs block port 25, as a result you will be unable to send mail using your hosting provider's servers.

    One solution will be to have your sysAdmin run a copy of Exim on port 26, and connect using port 26. While some ISPs are aware of this trick and also block port 26, most do not.
     
  3. testbit

    testbit Registered

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    Hallo DavidG,

    Yeah, you're right. The "standard" Port for SMTP is 465 at SSL not 26. But the cPanel runs on
    Port 26. Maybe you can tell me how I can change the port from 26 to 465 for the SMTP?

    Thank you for ya help. :)

    #testbit
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If you're only on port 26, that's a whole new set of problems as you can send email to the mail server, but communications to other mail servers is affected. Hence the suggestion to run on both ports 25 and 26, which is supported in WHM. Simply go to WHM -> Service Configuration -> Service Manager and at the bottom of the list is the option to enable/monitor an Exim service on an additional port.
     
  5. testbit

    testbit Registered

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    Hey DavidG,
    thanks for fast reply,... but I'm new on cPanel. Read a lot of WHM but I really don't
    know what it is. Sorry maybe you could give me a short explain of WHM?

    I know, I must be annyoing... :S

    Thanks u for help.

    #testbit
     
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    WHM is what you use to administer your server. If this is not your server and/or you do not have access to WHM, please contact your hosting provider regarding this issue.

    cPanel is a software company, not a hosting provider. You can determine who your hosting provider is by visiting:

    http://www.WhoIsHostingThis.com
     
  7. testbit

    testbit Registered

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    Hey DavidG,
    sorry for the late reply.
    I'm gonna check it out and I will contact Sysadmin for
    some information.

    Will give you feedback as fast as I can, thank you for help
    anyway :).

    #testbit
     
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