cpanel11 and Disk Space Usage issues

[siya]

Since cpanel was upgraded to the version 11, we are facing a strange issue. The disk space usage reporting in users' cpanel don't work properly. Following is the error we receive:

Disk Space Usage Serious problem while fetching quota data (quota): No such file or directory (3328) /∞ MB

I couldn't find a new thread discussing this problem and guess we are the first one to hit by this. I found a couple of work arounds for this, but wouldn't like to go for this as I believe it is a bug in cpanel. Moreoever, the work arounds I mentioned may introduce a security hole or performance degradation.

Anyone having any ideas on this!?

 

[Infopro]

This command from CLI might solve this for you.


/scripts/fixquotas

 

[siya]

Unfortunately no. I have already tried that for no help.

 

[cPanelKenneth]

Since cpanel was upgraded to the version 11, we are facing a strange issue. The disk space usage reporting in users' cpanel don't work properly. Following is the error we receive:



I couldn't find a new thread discussing this problem and guess we are the first one to hit by this. I found a couple of work arounds for this, but wouldn't like to go for this as I believe it is a bug in cpanel. Moreoever, the work arounds I mentioned may introduce a security hole or performance degradation.

Anyone having any ideas on this!?

What is your OS, cPanel version and file system?


Does it happen only on one account, all, or seemingly random?

Is the number given the UID of the account?

 

[siya]

What is your OS, cPanel version and file system?


Does it happen only on one account, all, or seemingly random?

Is the number given the UID of the account?

We have multiple boxes showing this issue. Configuration of a typical box is,

Cpanel - 11.10.0-STABLE_16448
CentOS release 4.5 (Final)
Filesystem Ext3

The interesting fact is that some times it works fine for a moment and throws error when the browser window is refreshed.

An example error message in cpanel error log is pasted below.

open3: exec of df -P -k /home/username failed at /usr/local/cpanel/Cpanel/SafeRun.pm line 157
Fri Aug 24 08:46:14 2007 info [Cpanel::Filesys]: Unable to retrieve disk usage information. at /usr/local/cpanel/Cpanel/Logger.pm line 35
Cpanel::Logger::cplog('Unable to retrieve disk usage information.', 'info', 'Cpanel::Filesys') called at /usr/local/cpanel/Cpanel/Filesys.pm line 35
Cpanel::Filesys::disk_space_check('/home/username') called at cpanel.pl line 838

It works fine if the permission on df binary is set to 755.

 

[cPanelKenneth]

It works fine if the permission on df binary is set to 755.

That is the correct permissions mode for the df binary.

What do you normally set it at, and why?

 

[siya]

That is the correct permissions mode for the df binary.

What do you normally set it at, and why?

We set it as 700; but it has been the same for a few months.

 

[cPanelKenneth]

df is a dependency for the new File Manager and must be executable by all users (0555 or something similar). I'm curious, as I've seen several reports where the permissions were set to 0700, why someone would disable df for normal users?

 

[shivamxp]

Im seeing the same with the latest VPS optimized EDGE

When I run /scripts/fixquotas

Resetting quota for zaiakuc to 500 MB
No filesystems with quota detected.


However I know earlier the filesystem did have quotas...is this a possible cpanel bug or Virtuozzo Bug

 

[deddy]

We got the same problem here. Only on cPanel/Virtuozzo server.

Something wrong with the promised new cPanel for VPS server ?

 

[carluk]

What's the output of the following?

cat /etc/fstab

 

[deddy]

none /dev/pts devpts rw 0 0

 

[carluk]

Try editing it to (using nano -w /etc/fstab):

none /dev/pts devpts rw,usrquota 0 0

Then restart your vps:

shutdown -r now

Then run /scripts/initquotas && /scripts/fixquotas

 

[deddy]

none /dev/pts devpts rw,usrquota 0 0

unfortunately this doesn't help to get rid of the problem.

/scripts/initquotas
Quotas are now on

/scripts/fixquotas
Installing Default Quota Databases......Done
Quotas are now on
Resetting quota for user1 to 500 M
No filesystems with quota detected.
Resetting quota for user2 to 200 M
No filesystems with quota detected.

cPanel message:
Serious problem while fetching
quota data (quota):
Bad file descriptor (0) /∞ MB

 

[cPanelKenneth]

unfortunately this doesn't help to get rid of the problem.

/scripts/initquotas
Quotas are now on

/scripts/fixquotas
Installing Default Quota Databases......Done
Quotas are now on
Resetting quota for user1 to 500 M
No filesystems with quota detected.
Resetting quota for user2 to 200 M
No filesystems with quota detected.

cPanel message:
Serious problem while fetching
quota data (quota):
Bad file descriptor (0) /∞ MB

What is your full cPanel version number?

 

[deddy]

I tried different versions. Currently installed is:

WHM 11.15.0 cPanel 11.18.5-S23897

 

[cPanelKenneth]

I tried different versions. Currently installed is:

WHM 11.15.0 cPanel 11.18.5-S23897

You've tried CURRENT?

If it still fails in CURRENT, please open a complimentary support ticket at https://tickets.cpanel.net/submit/

Mark the ticket: ATTN: QA Quotas VPS

Thank you.

 

[deddy]

Now I tried WHM 11.20.0 cPanel 11.22.3-C23899 (VPS Optimized)

The problem persists.

I'll open a support ticket.

I forgot I found one thing changed.

cPanel message:

Serious problem while fetching
quota data (quota):
Illegal seek (0) <-----
/∞ MB

Illegal seek instead of Bad file descriptor.

 

[bigpy2003]

Same issue.

Serious problem w
hile fetching quo
ta data (quota):
Illegal seek (0)
/∞ MB

 

[bigpy2003]

Is there an update on this?