cpanelconnecttrack and domain *unknown*

[bigtomjp]

For some reason I have a 0MB domain setup with a cpanel account. The domain is "*unknown*".

I have looked and I cannot seem to figure out how or why this has happened. Any ideas?

 

[24x7server]

Which cPanel version are you using ? I can see it's some system user which are showing in list account with the /var partition. There is something wrong on your configuration. Can you please contact cPanel support team OR ask your system admin to check this user list.

 

[cPanelMichael]

Hello,

A previous bug in cPanel version 11.57 (development build for 11.58) resulted in the creation of cpuser files in the /var/cpanel/users directory. This was fixed in cPanel version 58:

Fixed case CPANEL-6657: Don't create cpuser files for system users.

You can manually remove those cpuser files from the /var/cpanel/users/ directory if you were affected by this bug.

Thank you.

 

[sinan tekmil]

I have this problem
The problem started with WHM update.(Test Build)

Now, WHM automatic update -> cPanel & WHM 63.9999 (build 84)

But, cpanel servicess(webmail, whmlogin etc.) not working, because suspend... I can not process, system script error.

 

[Infopro]

But, cpanel servicess(webmail, whmlogin etc.) not working, because suspend

Why are services showing up where accounts should be on your server? Are you attempting to disable services?

 

[sinan tekmil]

I want to activate(unsuspend) the services. But, unsuspend operation failed.



Self-suspended - Date Suspended -> Unknown

 

[cPanelMichael]

Hello,

You should manually remove the files under the /var/cpanel/users directory that match those usernames. They are not actually accounts and should not exist. Once removed, run the following command:

/scripts/updateuserdomains

Thank you.

 

[Infopro]

Services are listed here:
WebHost Manager »Service Configuration »Service Manager

You can read more about this in the docs:
Service Manager - Documentation - cPanel Documentation

 

[cPanelMichael]

Hello,

Internal case CPANEL-11510 is open to monitor reports where rogue users appear in "WHM >> List Accounts" due to the existence of files associated with cPanel services in the /var/cpanel/users/ directory. I'll update this thread with more information on the status of this case as it becomes available.

Thank you.

 

[cPanelMichael]

Hello,

Internal case CPANEL-11510 was closed, as the issue is not reproducible in the latest cPanel 64 builds. Feel free to let us know if you experience this issue going forward.

Thank you.