Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

cpanelconnecttrack and domain *unknown*

Discussion in 'General Discussion' started by bigtomjp, Sep 9, 2016.

  1. bigtomjp

    bigtomjp Member

    Joined:
    Apr 6, 2016
    Messages:
    6
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    For some reason I have a 0MB domain setup with a cpanel account. The domain is "*unknown*".

    I have looked and I cannot seem to figure out how or why this has happened. Any ideas?


    Screen Shot 2016-09-10 at 9.43.18 AM.png
     
    #1 bigtomjp, Sep 9, 2016
    Last edited by a moderator: Sep 9, 2016
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,480
    Likes Received:
    60
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Which cPanel version are you using ? I can see it's some system user which are showing in list account with the /var partition. There is something wrong on your configuration. Can you please contact cPanel support team OR ask your system admin to check this user list.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,419
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    A previous bug in cPanel version 11.57 (development build for 11.58) resulted in the creation of cpuser files in the /var/cpanel/users directory. This was fixed in cPanel version 58:

    Fixed case CPANEL-6657: Don't create cpuser files for system users.

    You can manually remove those cpuser files from the /var/cpanel/users/ directory if you were affected by this bug.

    Thank you.
     
  4. sinan tekmil

    sinan tekmil Registered

    Joined:
    Feb 24, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Turkey
    cPanel Access Level:
    Root Administrator
    I have this problem
    The problem started with WHM update.(Test Build)

    Now, WHM automatic update -> cPanel & WHM 63.9999 (build 84)

    But, cpanel servicess(webmail, whmlogin etc.) not working, because suspend... I can not process, system script error.
     

    Attached Files:

  5. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,745
    Likes Received:
    310
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Why are services showing up where accounts should be on your server? Are you attempting to disable services?
     
  6. sinan tekmil

    sinan tekmil Registered

    Joined:
    Feb 24, 2017
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Turkey
    cPanel Access Level:
    Root Administrator
    I want to activate(unsuspend) the services. But, unsuspend operation failed.



    Self-suspended - Date Suspended -> Unknown
     
    #6 sinan tekmil, Feb 24, 2017
    Last edited by a moderator: Feb 24, 2017
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,419
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    You should manually remove the files under the /var/cpanel/users directory that match those usernames. They are not actually accounts and should not exist. Once removed, run the following command:

    Code:
    /scripts/updateuserdomains
    Thank you.
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    15,745
    Likes Received:
    310
    Trophy Points:
    433
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,419
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Internal case CPANEL-11510 is open to monitor reports where rogue users appear in "WHM >> List Accounts" due to the existence of files associated with cPanel services in the /var/cpanel/users/ directory. I'll update this thread with more information on the status of this case as it becomes available.

    Thank you.
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,419
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Internal case CPANEL-11510 was closed, as the issue is not reproducible in the latest cPanel 64 builds. Feel free to let us know if you experience this issue going forward.

    Thank you.
     
Loading...

Share This Page