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cpanellogd gets stuck

Discussion in 'General Discussion' started by valls, Mar 28, 2009.

  1. valls

    valls Registered

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    Hello, i have a problem with cpanellogd, it seems that its getting stuck when procesing the logs for some users, i have used CURRENT and now i'm using RELEASE, i tought that this will fix the problem but it seems not, i will list an example and the server configuration and if someone could give me some support it would be great,

    Linux 2.6.18-92.1.22.el5 #1 SMP Tue Dec 16 11:57:43 EST 2008 x86_64 x86_64 x86_64 GNU/Linux (Centos 5.2)
    RAM: 2 GB
    PROC: AMD Athlon(tm) 64 X2 Dual Core Processor 5600+
    cPanel 11.24.4-R34599 - WHM 11.24.2 - X 3.9
    CENTOS 5.2 x86_64 on standard

    and some info from ps -auxf
    root 2068 0.0 0.1 23512 2328 ? SN 04:11 0:00 cpanellogd - updating logs
    root 2076 0.0 0.9 108688 20068 ? SN 04:11 0:06 \_ cpanellogd - loading config for iulian
    iulian 15288 0.0 0.8 108688 17768 ? SN 12:16 0:00 \_ cpanellogd - http logs for iulian
    iulian 15289 0.0 0.0 3764 452 ? SN 12:16 0:00 \_ /usr/local/cpanel/bin/logrunner 2.0 /usr/local/cpanel/3rdparty/bin/english/webalizer -N 10 -D /home/iulian/tmp/webalizer/dns_cache.db -R 250 -p -n foton
    iulian 15290 0.0 0.0 3764 172 ? TNs 12:16 0:00 \_ /usr/local/cpanel/bin/logrunner 2.0 /usr/local/cpanel/3rdparty/bin/english/webalizer -N 10 -D /home/iulian/tmp/webalizer/dns_cache.db -R 250 -p -n fotonu

    Thank you, regards
     
    #1 valls, Mar 28, 2009
  2. rhm.geerts

    rhm.geerts Well-Known Member

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    Have you already found a solution to this?
    Almost 2 months passed, nobody replyed.

    More people are having this problem, like me too and here (click) is another one.

    Excessive resource usage by webalizer:
    Code:
    Time:         Tue May 19 00:00:05 2009 +0200
Account:      abxxxxx
Resource:     Process Time
Exceeded:     20313 > 1800 (seconds)
Executable:   /usr/local/cpanel/bin/cpuwatch
Command Line: /usr/local/cpanel/bin/logrunner 1.0 /usr/local/cpanel/3rdparty/bin/english/webalizer -N 10 -D /home/abxxxxx/tmp/webalizer/dns_cache.db -R 250 -p -n abxxxxx.nl -o /home/abxxxxx/tmp/webalizer /usr/local/apache/domlogs/abxxxx.nl
PID:          16119
Killed:       No
    Last time it was another domain and I deleted the dns_cache.db file, but now it's another domain. Any fix to this?
     
    #2 rhm.geerts, May 18, 2009
  3. cPanelKenneth

    cPanelKenneth cPanel Development
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    Please open a support ticket when this issue next occurs. This will enable us to pinpoint the cause and resolve it.

    Thank you.
     
    #3 cPanelKenneth, May 19, 2009
  4. rhm.geerts

    rhm.geerts Well-Known Member

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    Great.
    How can I do that? Since I'm not the owner of the server I just do support.
    The one I'm doing the support for the company who has rented the server.

    So I guess the company who rents the server is the only one entitled to open support tickets?
    That's why I posted here. If I must do this via the rental company it takes numerous days to get things fixed.

    Problem was gone after deleting the dns_cache.db again by the way.
     
    #4 rhm.geerts, May 19, 2009
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If you have root access to the server, you can submit a support ticket: http://tickets.cPanel.net/submit
     
    #5 cPanelDavidG, May 20, 2009
  6. rhm.geerts

    rhm.geerts Well-Known Member

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    That would be no problem, thank you very much!
     
    #6 rhm.geerts, May 20, 2009
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