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cpanellogd gets stuck

Discussion in 'General Discussion' started by valls, Mar 28, 2009.

  1. valls

    valls Registered

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    Hello, i have a problem with cpanellogd, it seems that its getting stuck when procesing the logs for some users, i have used CURRENT and now i'm using RELEASE, i tought that this will fix the problem but it seems not, i will list an example and the server configuration and if someone could give me some support it would be great,

    Linux 2.6.18-92.1.22.el5 #1 SMP Tue Dec 16 11:57:43 EST 2008 x86_64 x86_64 x86_64 GNU/Linux (Centos 5.2)
    RAM: 2 GB
    PROC: AMD Athlon(tm) 64 X2 Dual Core Processor 5600+
    cPanel 11.24.4-R34599 - WHM 11.24.2 - X 3.9
    CENTOS 5.2 x86_64 on standard

    and some info from ps -auxf
    root 2068 0.0 0.1 23512 2328 ? SN 04:11 0:00 cpanellogd - updating logs
    root 2076 0.0 0.9 108688 20068 ? SN 04:11 0:06 \_ cpanellogd - loading config for iulian
    iulian 15288 0.0 0.8 108688 17768 ? SN 12:16 0:00 \_ cpanellogd - http logs for iulian
    iulian 15289 0.0 0.0 3764 452 ? SN 12:16 0:00 \_ /usr/local/cpanel/bin/logrunner 2.0 /usr/local/cpanel/3rdparty/bin/english/webalizer -N 10 -D /home/iulian/tmp/webalizer/dns_cache.db -R 250 -p -n foton
    iulian 15290 0.0 0.0 3764 172 ? TNs 12:16 0:00 \_ /usr/local/cpanel/bin/logrunner 2.0 /usr/local/cpanel/3rdparty/bin/english/webalizer -N 10 -D /home/iulian/tmp/webalizer/dns_cache.db -R 250 -p -n fotonu

    Thank you, regards
     
    #1 valls, Mar 28, 2009
  2. rhm.geerts

    rhm.geerts Well-Known Member

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    Have you already found a solution to this?
    Almost 2 months passed, nobody replyed.

    More people are having this problem, like me too and here (click) is another one.

    Excessive resource usage by webalizer:
    Code:
    Time:         Tue May 19 00:00:05 2009 +0200
Account:      abxxxxx
Resource:     Process Time
Exceeded:     20313 > 1800 (seconds)
Executable:   /usr/local/cpanel/bin/cpuwatch
Command Line: /usr/local/cpanel/bin/logrunner 1.0 /usr/local/cpanel/3rdparty/bin/english/webalizer -N 10 -D /home/abxxxxx/tmp/webalizer/dns_cache.db -R 250 -p -n abxxxxx.nl -o /home/abxxxxx/tmp/webalizer /usr/local/apache/domlogs/abxxxx.nl
PID:          16119
Killed:       No
    Last time it was another domain and I deleted the dns_cache.db file, but now it's another domain. Any fix to this?
     
    #2 rhm.geerts, May 18, 2009
  3. cPanelKenneth

    cPanelKenneth cPanel Development Staff Member

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    Please open a support ticket when this issue next occurs. This will enable us to pinpoint the cause and resolve it.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPanelKenneth, May 19, 2009
  4. rhm.geerts

    rhm.geerts Well-Known Member

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    Great.
    How can I do that? Since I'm not the owner of the server I just do support.
    The one I'm doing the support for the company who has rented the server.

    So I guess the company who rents the server is the only one entitled to open support tickets?
    That's why I posted here. If I must do this via the rental company it takes numerous days to get things fixed.

    Problem was gone after deleting the dns_cache.db again by the way.
     
    #4 rhm.geerts, May 19, 2009
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If you have root access to the server, you can submit a support ticket: http://tickets.cPanel.net/submit
     
    #5 cPanelDavidG, May 20, 2009
  6. rhm.geerts

    rhm.geerts Well-Known Member

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    That would be no problem, thank you very much!
     
    #6 rhm.geerts, May 20, 2009
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