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cpbackup_transporter not uploading the files remotely

Discussion in 'Data Protection' started by srikanthnavaneetam, Jul 24, 2018.

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  1. srikanthnavaneetam

    srikanthnavaneetam Member

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    Hi I am working with whm backup option. Its successfully creating the local backups but not uploading to the remote server. Check the log below.

    I really appreciate if some one look into this issue. I have attached my cpbackup_transporter.log file please take a look. It keep countdown the seconds.

    Code:
    2018-07-24 11:31:37 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:37 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 13s for new tasks
[2018-07-24 11:31:38 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:38 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 12s for new tasks
[2018-07-24 11:31:39 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:39 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 11s for new tasks
[2018-07-24 11:31:40 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:40 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 10s for new tasks
[2018-07-24 11:31:41 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:41 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 9s for new tasks
[2018-07-24 11:31:42 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:42 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 8s for new tasks
[2018-07-24 11:31:43 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:43 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 7s for new tasks
[2018-07-24 11:31:44 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:44 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 6s for new tasks
[2018-07-24 11:31:45 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:45 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 5s for new tasks
[2018-07-24 11:31:46 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:46 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 4s for new tasks
[2018-07-24 11:31:47 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:47 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 3s for new tasks
[2018-07-24 11:31:48 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:48 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 2s for new tasks
[2018-07-24 11:31:49 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:49 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 1s for new tasks
[2018-07-24 11:31:50 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:50 -0400] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 0s for new tasks
[2018-07-24 11:31:51 -0400] info [cpbackup_transporter] cpbackup_transporter - Checking queue for tasks
[2018-07-24 11:31:51 -0400] info [cpbackup_transporter] cpbackup_transporter - Exiting - the queue has been emptied; no more work to do after waiting for 300s
[2018-07-24 11:31:51 -0400] info [cpbackup_transporter] cPanel Backup Transporter Queue Daemon is being stopped.
     
    #1 srikanthnavaneetam, Jul 24, 2018
  2. srikanthnavaneetam

    srikanthnavaneetam Member

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    Hey guys its working I am checking the wrong path in backup server. Thank you.
     
    #2 srikanthnavaneetam, Jul 24, 2018
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    I'm glad you were able to confirm it's working well. Thank you for sharing the outcome.
     
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    #3 cPanelMichael, Jul 24, 2018
  4. srikanthnavaneetam

    srikanthnavaneetam Member

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    Hi, I am sorry I already posted the same related thread yesterday but it was solved that time. Again today I got same issue backup was generated but not transferred to remote server. Please see the attached log. IT seems good.
     

    Attached Files:

    #4 srikanthnavaneetam, Jul 25, 2018
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    The backup transport log shows the backups were successfully transferred to the remote destination. EX:

    Code:
    [2018-07-25 02:01:07 -0400] info [cpbackup_transporter] Successful transfer of /backup/2018-07-25/accounts/username.tar.gz to backup/2018-07-25/accounts/
    Can you verify the specific steps you are using to verify if the backup archive exists on the remote destination? Are you sure that you are checking the correct path?

    Thank you.
     
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    #5 cPanelMichael, Jul 25, 2018
  6. srikanthnavaneetam

    srikanthnavaneetam Member

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    Yes the configuration is correct I put the directory as /backup for the remote location. Just now I changed the location as /root/backup and will run the backup manually via shell. Let see.
     
    #6 srikanthnavaneetam, Jul 25, 2018
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Let us know the results. Also, if the issue persists, can you let us know the specific destination type you are using for the remote destination?

    Thank you.
     
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    #7 cPanelMichael, Jul 25, 2018
  8. srikanthnavaneetam

    srikanthnavaneetam Member

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    Sure once I done with the work I will post the results here.
     
    #8 srikanthnavaneetam, Jul 25, 2018
  9. srikanthnavaneetam

    srikanthnavaneetam Member

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    I ran the following command and got the following log email but there is no files at destination.
    /usr/local/cpanel/bin/backup
     

    Attached Files:

    #9 srikanthnavaneetam, Jul 25, 2018
  10. srikanthnavaneetam

    srikanthnavaneetam Member

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    I am sftp.
     
    #10 srikanthnavaneetam, Jul 25, 2018
  11. srikanthnavaneetam

    srikanthnavaneetam Member

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    Attached Files:

    #11 srikanthnavaneetam, Jul 25, 2018
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Can you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here and we will link this thread to the support ticket.

    Thank you.
     
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    #12 cPanelMichael, Jul 25, 2018
    srikanthnavaneetam likes this.
  13. srikanthnavaneetam

    srikanthnavaneetam Member

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    Your Support Request ID is: 9978977. Thank you.
     
    #13 srikanthnavaneetam, Jul 25, 2018
  14. srikanthnavaneetam

    srikanthnavaneetam Member

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    I am sorry wrong ticket number. THe correct one is Ticket ID: 9978941
     
    #14 srikanthnavaneetam, Jul 25, 2018
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