cpbackup_transporter Upload attempt failed

[kernow]

Having problems with the remote ftp backup setup. Errors from /usr/local/cpanel/logs/cpbackup_transporter.log include "unknown command" and timeouts

[2014-01-10 08:33:12 +0000] warn [cpbackup_transporter] Upload attempt failed: time out reached

[2014-01-10 08:33:12 +0000] warn [cpbackup_transporter] Upload attempt failed: Unknown command
at /usr/local/cpanel/Cpanel/LoggerAdapter.pm line 26

Were able to upload a test file manually from CLI using ftp
Any ideas for solution?

 

[cPanelMichael]

Hello

You can try increasing the "Maximum destination timeout in seconds" value via:

"WHM -> Backup Configuration"

Let us know if this makes a difference.

Thank you.

 

[kernow]

Hi,
Default was 30 we tried 300 result was the same.

 

[cPanelMichael]

Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[kernow]

[cPanel tickets ID# 4440169]
Solved by increasing timeout to 10,800 sec
Thanks

 

[cPanelMichael]

I am happy to see the issue is now resolved. Thank you for updating this thread with the outcome.

 

[danrussell]

Hi,

Sorry to reply old thread.
Please let me know the steps to increase the FTP Timeout Value.

 

[cPanelMichael]

Hi,

Sorry to reply old thread.
Please let me know the steps to increase the FTP Timeout Value.

This is answered in my previous post:

http://forums.cpanel.net/threads/cpbackup_transporter-upload-attempt-failed.384231/#post-1546421

Thank you.

 

[danrussell]

Hi Michael,

Yes, but that allows only upto 300 seconds. I wish to increase that value.
Like you helped with [cPanel tickets ID# 4440169]

Is it possible for me to do myself ?

 

[cPanelMichael]

Hi Michael,

Yes, but that allows only upto 300 seconds. I wish to increase that value.
Like you helped with [cPanel tickets ID# 4440169]

Is it possible for me to do myself ?

You are not viewing the correct option if it only shows a maximum of 300. The option is named:

"Maximum destination timeout"

It's just below the "Backup Type" and "Backup Status" options.

Thank you.