cpHulk locked root

[neoark400]

Hi, i have a question needs some advice and hope to have a solution. My client accidentally enabled the cphulk lock the "root" username and caused he unable to login whm and ssh, even vnc. I tried from my side seem not any help.

Much appreciate if have solution provide.

 

[cPRex]

Hey there! If the root account is truly locked, you'd have to access the server from a web console provided by the host, or directly at the machine from a terminal. I don't have any workarounds to this as you will need access to the system to get that resolved.

Once you have access to the terminal, details on how to disable to cPHulk service from the command line can be found here:

https://support.cpanel.net/hc/en-us/articles/360056413234-How-do-I-disable-cPHulk-from-the-command-line-