cPhulk - seeking API or script to manage support for users forgetting PWs

willsherwood

Registered
Jun 5, 2006
3
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More than half of our support tickets are due to blocks by cPhulk and CSF/LFD.
These firewalls are a good thing, however we want to lessen the frustration for both us (support) and client when a block occurs.

Do people have any solutions for:
  1. self-directed "healing" (a challenge question so the client can interactively reset the block)
  2. detection so we(and hopefully the user) can quickly identify that a block is what the problem is (and then we can manually unblock them)
  3. APIs so we can one-click (in our support site) unblock them in CSF or cPhulk.

We have a JS script on our support page that is pretty good at telling both the user and us if they are CSF-blocked (sometimes it can get confused if the server is inaccessible due to DOS attack or datacenter problem).
But we don't know any techniques/snippets to discern a cPhulk login block.

The best case would be a (logged-in) cPanel way to do this (granted CSF-LFD wouldn't let one get to the server to begin with)

Advice anyone?