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cpHulk timeout errors

Discussion in 'General Discussion' started by Arvy, Aug 13, 2007.

  1. Arvy

    Arvy Well-Known Member

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    I'm running cPHulk about 2 days. And I'm getting a big "timeout" log (362 Kb)

    Any ideas?

    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN13971> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN13979> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN13984> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14027> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14155> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14203> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14284> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14337> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14411> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14450> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14451> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14466> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14603> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14611> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14619> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14693> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14694> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14748> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14759> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14778> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14862> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14863> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14934> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN14941> line 2.

    Another question: I tested opening, in another machine, a TELNET session port 110, and typed several "invalid logins/pass" to see if cPHulk would block my IP or something. Nothing happened. I'm not sure if this is one of its features. Ideas?
     
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  2. ToddShipway

    ToddShipway Well-Known Member

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    What version of cPanel are you running? There were a few updates made to cPHulkd over the past few days.
     
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  3. Arvy

    Arvy Well-Known Member

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    Hello Todd,

    it's cPanel 11.8.0-RELEASE 16295

    My server is configured to autoupdate every day, the latest Release package.
    The error is still being logged.
     
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  4. ToddShipway

    ToddShipway Well-Known Member

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    Try running the command below:

    Code:
    /usr/local/cpanel/bin/cphulk_pam_ctl --enable
    
    If this doesn't resolve the errors, please submit a ticket so we can look at this further.
     
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  5. Arvy

    Arvy Well-Known Member

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    Hi Todd,

    I ran, messages:

    rm -f *.o *.so *~
    gcc -c pam_hulk.c -o pam_hulk.o -I/usr/local/cpanel/src/pam_hulk -I. -fPIC
    gcc -fPIC -shared -o pam_hulk.so pam_hulk.o -lc -lpam
    install -m755 pam_hulk.so /lib/security/pam_hulk.so

    I just need to monitor the log file from now?
     
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  6. ToddShipway

    ToddShipway Well-Known Member

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    Yes, those messages are correct and cPHUlkd is fully enabled. Monitor the logs over the next couple days to see if the errors continue to occur.
     
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  7. Arvy

    Arvy Well-Known Member

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    Hi Todd,

    I've renamed the old log file after run that command. Now, some hours after, the errors are still being logged :( The error log has 32K now.

    Last lines:

    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN7880> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN7884> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN7885> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN7899> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN7903> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN7905> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN7909> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN7917> line 2.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN7923> line 4.
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN7925> line 2
     
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  8. ToddShipway

    ToddShipway Well-Known Member

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    Can you submit a support ticket on this so we can look further into this for you?
     
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  9. ToddShipway

    ToddShipway Well-Known Member

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    Also verify that your running perl 5.8.8 on this server.
     
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  10. astopy

    astopy Well-Known Member

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    I'm seeing the same thing, so whatever is causing this isn't unique to Arvy.
     
  11. ToddShipway

    ToddShipway Well-Known Member

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    I do see this on the test servers that i've tested. I'm going to look further into this.

    Thanks for bringing it to our attention.
     
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  12. Arvy

    Arvy Well-Known Member

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    Hi Todd,

    sorry for the delay. Here is the Perl version:

    root@server [~]# perl -v
    This is perl, v5.8.8 built for i686-linux
    Copyright 1987-2006, Larry Wall

    Thank you.
     
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  13. Arvy

    Arvy Well-Known Member

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    Today I received an email:

    ---------
    Subject: Massive amount of failures from IP
    0 login failures attempts to account root (system)
    ---------

    "zero" login failures... But I cant see any IPs listed in WHM cpHulk item. I'm running cpHulk about 4 days, that was the first email.
     
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  14. sehh

    sehh Well-Known Member

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    Same problem here, our /usr/local/cpanel/logs/cphulkd_errors.log is full of:

    Code:
    Timeout while waiting for response at /usr/local/cpanel/Cpanel/Hulkd.pm line 182, <GEN17239> line 2.
    
    We are using cPanel 11.11.0-STABLE_16999

    Any help would be appreciated.
     
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  15. ToddShipway

    ToddShipway Well-Known Member

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    We are looking further into these errors to find whats causing them. I'll let everyone know once we get these resolved.
     
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  16. sivadc

    sivadc Active Member

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    We are also receiving the timeout error.

    Our servers are running cPanel 11.12.0-C17278 w/ CentOS 3.9 and perl v5.8.8
     
  17. ToddShipway

    ToddShipway Well-Known Member

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    We are still actively researching these timeout errors. Currently these errors can be ignored as cPHulkd is still functioning properly, even though these errors are being logged.
     
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  18. sehh

    sehh Well-Known Member

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    I'm receiving emails with the following content:

    are these related to the above errors (which we also get)?
     
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  19. ToddShipway

    ToddShipway Well-Known Member

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    These emails aren't related to the timeout errors, however I have seen emails like this on occasion but haven't been able to track down whats actually causing the emails.

    If you keep getting these mails, send in a ticket so we can try to catch cphulkd in the act to find out whats causing these reports.
     
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  20. sehh

    sehh Well-Known Member

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    unfortunately they aren't very frequent, or at least frequent enough that i can do anything about them.

    i've disabled cphulk from WHM and killed the cphulkd processes for now. I'm not worried because i'm already using a customized BFD that pretty much does the same and adds an additional layer by banning IPs that try script exploits.
     
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