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cPhulkd Error Log takes too much space

Discussion in 'General Discussion' started by Tommy Pro, Jul 17, 2017.

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  1. Tommy Pro

    Tommy Pro Member

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    Hi guys, i need help on cphulkd_error.logs

    For some reason it takes too much space in my server ( please see screenshot )
    and i cannot delete it.

    Screen Shot 2017-07-18 at 12.37.18 PM.png

    Screen Shot 2017-07-18 at 12.37.27 PM.png
     
    #1 Tommy Pro, Jul 17, 2017
  2. rpvw

    rpvw Well-Known Member

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    Do make sure you have cphulkd.log and cphulkd_errors.log checked as in rotation :
    Home » Service Configuration » cPanel Log Rotation Configuration

    Also check that your Tweak Settings >> Log Rotation Size Threshold is set to a size consistent with your available space. (The default is 300MB)

    See cPanel Log Rotation Configuration for more information.
     
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    #2 rpvw, Jul 18, 2017
    Last edited: Jul 18, 2017
    cPanelMichael likes this.
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Could you also check the file attributes on that log file? EX:

    Code:
    lsattr /usr/local/cpanel/logs/cphulkd_errors.log
    Thank you.
     
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    #3 cPanelMichael, Jul 18, 2017
  4. Tommy Pro

    Tommy Pro Member

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    [root@server1 ~]# lasttr /usr/local/cpanel/logs/cphulkd_errors.log
    -bash: lasttr: command not found
     
    #4 Tommy Pro, Jul 19, 2017
  5. Tommy Pro

    Tommy Pro Member

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    Hi Rpvw, thanks for replying. I just untick log rotation for cphulkd.log and cphulkd_errors.log.

    Log rotation size threshold is on default ( 300MB ).

    Can i just delete that file now?
     
    #5 Tommy Pro, Jul 19, 2017
  6. rpvw

    rpvw Well-Known Member

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    I do NOT recommend that you take the files out of rotation, nor that you attempt to delete them yet.

    I would recommend you first ascertain as to why the files are not being rotated.

    It is always possible that cPanel is not handling the rotation correctly.
    Personally, I cannot see any entry in my /etc/logrotate.conf nor in /etc/logrotate.d associated with cphulk.
    On this basis, I have to assume that cPanel is using some other totally distinct process (cpanellogd daemon ?) to handle the cphulk (and others) log rotation, OR that there is a fundamental issue with the log rotation scripting and integration with logrotate.d

    It is also possible that your log is growing unusually quickly for some reason. Since it seems to be rotated only once at the end of each month, it may have not been rotated yet. Have you checked to see if there are any older rotated log files in the /usr/local/cpanel/logs/archive/ directory ?

    Perhaps you should open a support ticket and get an opinion straight from developers.
     
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    #6 rpvw, Jul 19, 2017
    Last edited: Jul 19, 2017
  7. Tommy Pro

    Tommy Pro Member

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    The rotation was ticked in the first place, i manually untick those. Okay thanks Rpvw
     
    #7 Tommy Pro, Jul 19, 2017
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    The command to use is:

    Code:
    lsattr /usr/local/cpanel/logs/cphulkd_errors.log
    You swapped the "s" and the "a" in "lsattr" in your command.

    Thank you.
     
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    #8 cPanelMichael, Jul 20, 2017
  9. Tommy Pro

    Tommy Pro Member

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    [root@server1 ~]# lsattr /usr/local/cpanel/logs/cphulkd_errors.log
    -----a-------e- /usr/local/cpanel/logs/cphulkd_errors.log

    whats next ? :D
     
    #9 Tommy Pro, Jul 20, 2017
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look to see why that log isn't rotated?

    Thank you.
     
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    #10 cPanelMichael, Jul 21, 2017
  11. Tommy Pro

    Tommy Pro Member

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    Hi Michael, it was in the first place, as i said before i manually untick the rotation and at the end i return to its default setting which is ticked.

    The problem was not the rotation ( i think ).
    But the file size of the error logs, i already opened a support ticket and jack is currently on it.

    Thanks for replying!
     
    #11 Tommy Pro, Jul 22, 2017
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Could you post the ticket number here so we can update this thread with the outcome?

    Thanks!
     
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    #12 cPanelMichael, Jul 25, 2017
  13. Tommy Pro

    Tommy Pro Member

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    Hi Michael, is it safe to share ticket number here? cause there's some credentials inside the ticket. ( including server IP in the discussion ). Plus its not resolve yet.
     
    #13 Tommy Pro, Jul 25, 2017
  14. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hi Tommy,

    It's safe to post the ticket number, but I was actually able to find the support ticket so it's no longer required. I'll monitor the ticket and update this thread with the outcome.

    Thanks!
     
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    #14 cPanelMichael, Jul 26, 2017
  15. abdelhost77

    abdelhost77 Well-Known Member

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    Hi CpanelMichael ,

    what is the solution please to that pb? i have the same , log file more than 10G , and wont be deleted .

    [/usr/local/cpanel/logs]# lsattr /usr/local/cpanel/logs/cphulkd_errors.log
    -----a-------e- /usr/local/cpanel/logs/cphulkd_errors.log
     
    #15 abdelhost77, Jul 4, 2018
  16. abdelhost77

    abdelhost77 Well-Known Member

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    Is it safe to run as root ?

    # chattr -a cphulkd_errors.log
    # > cphulkd_errors.log
     
    #16 abdelhost77, Jul 4, 2018
  17. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @abdelhost77

    The attributes of that file are standard - looking at my own it's as follows:
    Code:
    # lsattr /usr/local/cpanel/logs/cphulkd_errors.log
-----a-------e-- /usr/local/cpanel/logs/cphulkd_errors.log
    Can you tell me if cphulkd_errors.log is configured in WHM>>Service Configuration>>cPanel Log Rotation Configuration and what the Log Rotation Size Threshold is set to at WHM>>Server Configuration>>Tweak Settings

    Thanks!
     
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    #17 cPanelLauren, Jul 5, 2018
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