cphulkd request failed to process

123Host

Active Member
Apr 24, 2015
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Is anyone able to explain what the log entry dovecot: auth: Error: Cpanel::MailAuth: Internal Error: cphulkd request failed to process before the actual auth fail entry means? It looks more like some sort of error.

Here is a snip from the log. Last night user logged in fine. This morning there was an auth failure (we are trying to get to the bottom of where that is actually being generated)

Last attempts yesterday were successfule, then first attempts today login failed preceded by the message above and then cphulk locked the IP out.

Code:
Jul 22 21:33:06 hostname dovecot: imap-login: Login: user=<[EMAIL][email protected][/EMAIL]>, method=PLAIN, rip=124.***.***.169, lip=104.***.***.86, mpid=19534, TLS, session=<ZIRpInUbggB8v2ap>

Jul 22 21:33:08 hostname dovecot: imap-login: Login: user=<[EMAIL][email protected][/EMAIL]>, method=PLAIN, rip=124.***.***.169, lip=104.***.***.86, mpid=20449, TLS, session=<OTOOInUbgwB8v2ap>

Jul 23 11:25:49 hostname dovecot: auth: Error: Cpanel::MailAuth: Internal Error: cphulkd request failed to process [EMAIL][email protected][/EMAIL] from IP '124.***.***.169' for service imap.

Jul 23 11:25:51 hostname dovecot: imap-login: Aborted login (auth failed, 1 attempts in 2 secs): user=<[EMAIL][email protected][/EMAIL]>, method=PLAIN, rip=124.***.***.169, lip=104.***.***.86, TLS: Disconnected, session=<tRd8xIAbmQB8v2ap>

Jul 23 11:25:57 hostname dovecot: auth: Error: Cpanel::MailAuth: Internal Error: cphulkd request failed to process [EMAIL][email protected][/EMAIL] from IP '124.***.***.169' for service imap.

Jul 23 11:25:59 hostname dovecot: imap-login: Aborted login (auth failed, 1 attempts in 6 secs): user=<[EMAIL][email protected][/EMAIL]>, method=PLAIN, rip=124.***.***.169, lip=104.***.***.86, TLS: Disconnected, session=<TFW3xIAbmgB8v2ap>
Thanks in advance
 
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24x7server

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Apr 17, 2013
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cPanelMichael

Administrator
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Apr 11, 2011
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WHM 11.50.0 (build 27)
Hello :)

Internal case number 184113 is addressed in cPanel version 11.50.1.1. It's currently only available on the "Current" and "Edge" build tiers, so you won't see the issue addressed under that version or higher reaches the build tier you are using.

Thank you.