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CPSRVD restart fails

Discussion in 'General Discussion' started by footnet, Apr 25, 2008.

  1. footnet

    footnet Member

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    Hi All,

    I started getting emails that cpsrvd had failed and after receiving a string of them, figured out that it wasn't starting automagically. I went into the shell and attempted a restart and CPANEL services failed. I tried a reboot and that didn't revive it nor an additional cpsrvd restart. The cpanel error log shows the following right before it failed. I'm running CURRENT - sorry don't have exact version number...it auto updates

    Thu Apr 24 22:37:57 2008 warn [Cpanel::AcctUtils]: Missing user argument at /usr/local/cpanel/Cpanel/Logger.pm line 35
    Cpanel::Logger::cplog('Missing user argument', 'warn', 'Cpanel::AcctUtils') called at /usr/local/cpanel/Cpanel/AcctUtils.pm line 38
    Cpanel::AcctUtils::gethomedir(undef) called at whostmgr/bin/whostmgr2.pl line 116


    Any ideas on what might be wrong and how I can correct? Websites are up as well as other services so this isn't super critical, but none of my clients can access their cpanel so its just a matter of time before I start hearing about it.

    Thanks,
    Steve
     
    #1 footnet, Apr 25, 2008
  2. Shamele

    Shamele Member

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    Yep, just started getting this on two of my servers too. Sounds like a bad update. Any fix?
     
    #2 Shamele, Apr 25, 2008
  3. footnet

    footnet Member

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    Of course it doesn't happen at noon...nooooo

    are we better off just waiting til morning for a fix?
     
    #3 footnet, Apr 25, 2008
  4. sgriffin

    sgriffin Member

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    WHM/Cpanel/Webmail failed

    Starting cPanel services: /bin/bash: line 1: 3451 Segmentation fault /usr/local/cpanel/etc/init/startcpsrvd

    Yup, and cpanel update isn't working at the moment.
     
    #4 sgriffin, Apr 25, 2008
  5. adamint

    adamint Member

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    Same problem here, 2 servers.

    Got a ticket open with TP.

    bloody dont need this today going to have a bad enough day as it is :mad:
     
    #5 adamint, Apr 25, 2008
  6. wiresix

    wiresix Member

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    yup, 2 servers here confirmed.
     
    #6 wiresix, Apr 25, 2008
  7. Shamele

    Shamele Member

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    The update finally started working. Everything is working now. YAY!
     
    #7 Shamele, Apr 25, 2008
  8. wiresix

    wiresix Member

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    upcp's running here....

    Looks like I've got ~40-50 servers impacted... thanks for this friday gift CPanel ;)
     
    #8 wiresix, Apr 25, 2008
  9. wiresix

    wiresix Member

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    looks like udpate server just got locked down again.

    Was able to get 3 boxes repaired... argh
     
    #9 wiresix, Apr 25, 2008
  10. adamint

    adamint Member

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    Come into the office and all seems well now.

    Any word on what the issue was?
     
    #10 adamint, Apr 25, 2008
  11. mohit

    mohit Well-Known Member

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    any solutions yet

    any one with a solution to fix this mess. upcp ran and near the end no clear sign of restarting.

    restarting cpanel services don't help.

    2 servers with this issue currently.
     
    #11 mohit, Apr 25, 2008
  12. adamint

    adamint Member

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    My issue was where it would just loop trying to connect getting to the update server, after an hour or so checking out logs and stuff it just started working and ran.

    maybe service is just being intermittent right now?
     
    #12 adamint, Apr 25, 2008
  13. mohit

    mohit Well-Known Member

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    but how to restart this update again,

    upcp not working from ssh.
     
    #13 mohit, Apr 25, 2008
  14. rpmws

    rpmws Well-Known Member

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    root

    /scripts/upcp --force
     
    #14 rpmws, Apr 25, 2008
  15. footnet

    footnet Member

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    forced the update - which completed successfully - and cpanel came back with a restart.
     
    #15 footnet, Apr 25, 2008
  16. brianc

    brianc Well-Known Member

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    Running upcp corrected this problem on 2 servers. Also running "/usr/local/cpanel/cpsrvd-ssl" should get cpanel/whm up and running immediately. You can then do your update.
     
    #16 brianc, Apr 25, 2008
  17. JohnnyB

    JohnnyB Registered

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    I ran the upcp and the upcp --force and noticed several errors..
    ImportError: /usr/lib/librpmio-4.2.so: invalid ELF header

    any ideas.... my whm/cpanel are both still down

    also running the above "/usr/local/cpanel/cpsrvd-ssl" seems to start the services but I get a 401 error when trying to connect to WHM

    John B.
     
    #17 JohnnyB, Apr 25, 2008
  18. brianc

    brianc Well-Known Member

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    Have you tried running /usr/local/cpanel/cpsrvd-ssl from the command line?

    Oops, looks like you edited your post right after I replied.
     
    #18 brianc, Apr 25, 2008
  19. JohnnyB

    JohnnyB Registered

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    after several attempts i was able to get HWM/Cpanel running ... however still seeing that same error in my nightly logs...

    File "/usr/bin/yum", line 22, in ?
    import yummain
    File "/usr/share/yum/yummain.py", line 22, in ?
    import clientStuff
    File "/usr/share/yum/clientStuff.py", line 18, in ?
    import rpm
    ImportError: /usr/lib/librpmio-4.2.so: invalid ELF header Traceback (most recent call last):

    as a guess.. it looks like my yum is out of date...
    would this assumption be correct...
     
    #19 JohnnyB, Apr 27, 2008
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