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cpuwatchcheck

Discussion in 'General Discussion' started by William Pooles, Jan 16, 2011.

  1. William Pooles

    William Pooles Registered

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    i keep getting the email below:

    Subject: [cpuwatchcheck] Cpu/Server Overload on ds-74465.ds-10.com
    Sent: 16 Jan 2011 4:42 PM

    IMPORTANT: Do not ignore this email.
    This is cPanel cpuwatch on ds-74465.ds-10.com!
    While processing, the cpu has been
    maxed out for more than a 6 hour period. The current load/uptime line on the server at the time of
    this email is
    16:42:29 up 221 days, 1:16, 0 users, load average: 65.84, 63.11, 60.98
    You should check the server to see why the load is so high and take
    steps to lower the load. If you want stats to continue to run even with a high load; Edit
    /var/cpanel/cpanel.config and change extracpus to a number larger then 0 (run
    /usr/local/cpanel/startup afterwards to pickup the changes).

    can you provide any support or advice as to what this is/means?

    i cannot create any backups and my server has become extremely slow?

    i have contacted my server provider and asked for advice but they are useless! i have asked them to confirm that it is not a hardware issue but as yet they have not resonded.

    any help would be extremely welcome.

    thanks,

    will:confused:
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

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    Hello Will,

    This email means the load is currently at 65.84 at the time it was sent. I'd suggest looking at top in root SSH (simply issue the command "top" without the quotes there), or looking at WHM > Daily Process Logs to see any accounts or processes in red or showing high CPU, Memory or MySQL usage.

    You'll have to troubleshoot administratively what process, processes or user is causing the issue.

    Thanks!
     

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