Create Account - a fatal error or timeout occurred while processing this directive

[delfinparis]

Hi - just noticed this today (never came across it before), but when I went to "Create an Account" in WHM, I keep getting an error message...

a fatal error or timeout occurred while processing this directive

I've searched on this forum - tried a yum upgrade, but that doesn't seem to have fixed it.

I've included the last 1000 lines of the error_log here.

[2018-04-05 17:24:07 -0400] info [xml-api] Syncing version information from httpupdate.cpanel.net/cpanelsync/TIERS.json
[2018-04-05 17:24:07 -0400] info [xml-api] Loading default httpupdate source
[2018-04-05 17:24:07 -0400] info [xml-api] Syncing version information from httpupdate.cpanel.net/cpanelsync/TIERS.json
[2018-04-05 17:24:13 -0400] info [xml-api] Successfully verified signature for cpanel (key types: release).
[2018-04-05 17:24:13 -0400] info [xml-api] Successfully verified signature for cpanel (key types: release).
[2018-04-05 17:24:52 -0400] warn [whostmgr5] [25028] UID 0 clobbering stale lock file “/var/cpanel/accounting_big_lock.lock” (NAME “whostmgr5 - wwwacct”, UID 0) written by PID 8008 at 1522953275 at /usr/local/cpanel/Cpanel/SafeFile.pm line 876.
        Cpanel::SafeFile::_lock_wait("/var/cpanel/accounting_big_lock") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 347
        Cpanel::SafeFile::_safelock("/var/cpanel/accounting_big_lock") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 546
        Cpanel::SafeFile::_safe_open(undef, 577, "/var/cpanel/accounting_big_lock", CODE(0x62703b0), "safesysopen") called at /usr/local/cpanel/Cpanel/SafeFile.pm line 200
        eval {...} called at /usr/local/cpanel/Cpanel/SafeFile.pm line 199
        Cpanel::SafeFile::safesysopen(undef, "/var/cpanel/accounting_big_lock", 577, 448) called at /usr/local/cpanel/AcctLock.pm line 31
        AcctLock::acctlock() called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 766
        Whostmgr::Accounts::Create::_wwwacct("useip", "n", "forcedns", 0, "mxcheck", "local", "spf", 1, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1971
        Whostmgr::Accounts::Create::__createaccount("cgi", 1, "customip", "--Auto Assign--", "hasuseregns", 1, "maxpop", "unlimited", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2021
        Whostmgr::Accounts::Create::_createaccount("cgi", 1, "customip", "--Auto Assign--", "hasuseregns", 1, "maxpop", "unlimited", ...) called at whostmgr/bin/whostmgr5.pl line 750
        main::wwwacct() called at whostmgr/bin/whostmgr5.pl line 218
warn [whostmgr5] [25028] UID 0 clobbering stale lock file “/var/cpanel/accounting_big_lock.lock” (NAME “whostmgr5 - wwwacct”, UID 0) written by PID 8008 at 1522953275
[2018-04-05 17:24:52 -0400] die [Internal Death while parsing [stdin] 25028] (XID ss7zv7) Quotas are not enabled on any of the provided paths. Please check the paths and try again. Paths:  at /usr/local/cpanel/Cpanel/Quota/Common.pm line 171.
        Cpanel::Quota::Common::get_limits(Cpanel::Quota::Blocks=HASH(0x64ccfe0)) called at /usr/local/cpanel/Whostmgr/Accounts/IdTrack.pm line 146
        Whostmgr::Accounts::IdTrack::uid_has_disk_usage(508) called at /usr/local/cpanel/Whostmgr/Accounts/IdTrack.pm line 98
        Whostmgr::Accounts::IdTrack::allocate(HASH(0x60e3aa8)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 767
        Whostmgr::Accounts::Create::_wwwacct("useip", "n", "forcedns", 0, "mxcheck", "local", "spf", 1, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1971
        Whostmgr::Accounts::Create::__createaccount("cgi", 1, "customip", "--Auto Assign--", "hasuseregns", 1, "maxpop", "unlimited", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2021
        Whostmgr::Accounts::Create::_createaccount("cgi", 1, "customip", "--Auto Assign--", "hasuseregns", 1, "maxpop", "unlimited", ...) called at whostmgr/bin/whostmgr5.pl line 750
        main::wwwacct() called at whostmgr/bin/whostmgr5.pl line 218
 
 
Cpanel::Exception::Quota::NotEnabled/(XID ss7zv7) Quotas are not enabled on any of the provided paths. Please check the paths and try again. Paths:
 at /usr/local/cpanel/Cpanel/Exception/CORE.pm line 336.
        Cpanel::Exception::create("Quota::NotEnabled", "Quotas are not enabled on any of the provided paths. Please c"..., ARRAY(0x64b89f0)) called at /usr/local/cpanel/Cpanel/Exception.pm line 46
        Cpanel::Exception::__ANON__(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__..., ARRAY(0x64b89f0)) called at /usr/local/cpanel/Cpanel/Quota/Common.pm line 171
        Cpanel::Quota::Common::get_limits(Cpanel::Quota::Blocks=HASH(0x64ccfe0)) called at /usr/local/cpanel/Whostmgr/Accounts/IdTrack.pm line 146
        Whostmgr::Accounts::IdTrack::uid_has_disk_usage(508) called at /usr/local/cpanel/Whostmgr/Accounts/IdTrack.pm line 98
        Whostmgr::Accounts::IdTrack::allocate(HASH(0x60e3aa8)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 767
        Whostmgr::Accounts::Create::_wwwacct("useip", "n", "forcedns", 0, "mxcheck", "local", "spf", 1, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1971
        Whostmgr::Accounts::Create::__createaccount("cgi", 1, "customip", "--Auto Assign--", "hasuseregns", 1, "maxpop", "unlimited", ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2021
        Whostmgr::Accounts::Create::_createaccount("cgi", 1, "customip", "--Auto Assign--", "hasuseregns", 1, "maxpop", "unlimited", ...) called at whostmgr/bin/whostmgr5.pl line 750
        main::wwwacct() called at whostmgr/bin/whostmgr5.pl line 218
[2018-04-05 17:24:52 -0400] warn [whostmgrd] The subprocess (whostmgr (whostmgr5)) exited with an error: The subprocess reported error number 2 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
        Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x22e4480)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
        Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x22e4480), "subprocess_name", "whostmgr (whostmgr5)", "subprocess_read_handle", IO::Handle=GLOB(0x22e3ce8), "subprocess_write_handle", IO::Handle=GLOB(0x22e55e0), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 6676
        cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts5/wwwacct") called at cpsrvd.pl line 5861
        cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1651
        cpanel::cpsrvd::dodoc(HASH(0x14f5f90)) called at cpsrvd.pl line 1429
        cpanel::cpsrvd::handle_one_connection(7) called at cpsrvd.pl line 877
        cpanel::cpsrvd::script() called at cpsrvd.pl line 324
warn [whostmgrd] The subprocess (whostmgr (whostmgr5)) exited with an error: The subprocess reported error number 2 when it ended.

Let me know if you need more info.

Running CENTOS 6.9 virtuozzo v68.0.36 which I believe is the most current version.

 

[Jcats]

I'd try and fix that quota issue first and see what happens.

WHM >> Home >> Server Configuration >> Initial Quota Setup

 

[cPanelLauren]

Hi @delfinparis

Since you're running Virtuozzo you may also want to ensure that quotas are enabled on the host node. The following documentation goes over this Enable Quotas on a Virtuozzo VPS

You may need to contact your provider if 1st/2nd level quotas aren't enabled.


Thank you,