Create Account - a fatal error or timeout occurred while processing this directive

[shazde]

Hi,

On one of our servers, our resellers get the above error when they click on "Create a new account"
Everything was fine but this just began to happen.

Here is the error log:

[2019-01-08 17:46:34 -0500] die [Internal Death while parsing [stdin] 15727] Failed to read data: Is a directory at /usr/local/cpanel/Cpanel/LoadFile/ReadFast.pm line 123.
 at /usr/local/cpanel/Cpanel/LoadFile/ReadFast.pm line 123.
    Cpanel::LoadFile::ReadFast::read_all_fast(GLOB(0x396b0a0), "") called at /usr/local/cpanel/Cpanel/LoadFile.pm line 151
    Cpanel::LoadFile::_load_r(CODE(0x2113430), "/var/cpanel/dips/xbetgirn") called at /usr/local/cpanel/Cpanel/LoadFile.pm line 102
    Cpanel::LoadFile::load("/var/cpanel/dips/xbetgirn") called at /usr/local/cpanel/Cpanel/DIp/IsDedicated.pm line 193
    Cpanel::DIp::IsDedicated::getipsfromfilelist("/var/cpanel/dips/xbetgirn") called at /usr/local/cpanel/Cpanel/DIp.pm line 227
    Cpanel::DIp::getdelegatedipslist("xbetgirn") called at /usr/local/cpanel/Cpanel/DIp.pm line 76
    Cpanel::DIp::_get_resellersips_hash(__CPANEL_HIDDEN__) called at /usr/local/cpanel/Cpanel/DIp.pm line 66
    Cpanel::DIp::get_available_ips("xbetgirn") called at whostmgr/bin/whostmgr5.pl line 1899
    main::_createacct_data() called at whostmgr/bin/whostmgr5.pl line 2049
    main::createacct("wwwacctform") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
    Whostmgr::Dispatch::_do_call("wwwacctform", HASH(0x38e56c0), HASH(0x38e57c8)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
    Whostmgr::Dispatch::dispatch("wwwacctform", 1, ARRAY(0x38e5750), HASH(0x38e57c8)) called at whostmgr/bin/whostmgr5.pl line 208


Failed to read data: Is a directory at /usr/local/cpanel/Cpanel/LoadFile/ReadFast.pm line 123.
[2019-01-08 17:46:34 -0500] warn [whostmgrd] The subprocess (whostmgr (whostmgr5)) exited with an error: The subprocess reported error number 2 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
    Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x2b58ec8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
    Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x2b58ec8), "subprocess_name", "whostmgr (whostmgr5)", "subprocess_read_handle", GLOB(0x2b58d48), "subprocess_write_handle", GLOB(0x1297538), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 7042
    cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts5/wwwacctform") called at cpsrvd.pl line 6205
    cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1834
    cpanel::cpsrvd::dodoc(HASH(0x1396fe8)) called at cpsrvd.pl line 1526
    cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 990
    cpanel::cpsrvd::script() called at cpsrvd.pl line 338

I forgot to mention that the whm version is
v76.0.12

 

[shazde]

The issue is now solved with the help of support.

 

[cPanelMichael]

Hello @shazde,

I'm glad to see the issue was solved. Do you mind sharing the solution?

Thanks!