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Create Account - a fatal error or timeout occurred while processing this directive

Discussion in 'General Discussion' started by shazde, Jan 8, 2019.

  1. shazde

    shazde Active Member

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    Hi,

    On one of our servers, our resellers get the above error when they click on "Create a new account"
    Everything was fine but this just began to happen.

    Here is the error log:
    Code:
    [2019-01-08 17:46:34 -0500] die [Internal Death while parsing [stdin] 15727] Failed to read data: Is a directory at /usr/local/cpanel/Cpanel/LoadFile/ReadFast.pm line 123.
     at /usr/local/cpanel/Cpanel/LoadFile/ReadFast.pm line 123.
        Cpanel::LoadFile::ReadFast::read_all_fast(GLOB(0x396b0a0), "") called at /usr/local/cpanel/Cpanel/LoadFile.pm line 151
        Cpanel::LoadFile::_load_r(CODE(0x2113430), "/var/cpanel/dips/xbetgirn") called at /usr/local/cpanel/Cpanel/LoadFile.pm line 102
        Cpanel::LoadFile::load("/var/cpanel/dips/xbetgirn") called at /usr/local/cpanel/Cpanel/DIp/IsDedicated.pm line 193
        Cpanel::DIp::IsDedicated::getipsfromfilelist("/var/cpanel/dips/xbetgirn") called at /usr/local/cpanel/Cpanel/DIp.pm line 227
        Cpanel::DIp::getdelegatedipslist("xbetgirn") called at /usr/local/cpanel/Cpanel/DIp.pm line 76
        Cpanel::DIp::_get_resellersips_hash(__CPANEL_HIDDEN__) called at /usr/local/cpanel/Cpanel/DIp.pm line 66
        Cpanel::DIp::get_available_ips("xbetgirn") called at whostmgr/bin/whostmgr5.pl line 1899
        main::_createacct_data() called at whostmgr/bin/whostmgr5.pl line 2049
        main::createacct("wwwacctform") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
        Whostmgr::Dispatch::_do_call("wwwacctform", HASH(0x38e56c0), HASH(0x38e57c8)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
        Whostmgr::Dispatch::dispatch("wwwacctform", 1, ARRAY(0x38e5750), HASH(0x38e57c8)) called at whostmgr/bin/whostmgr5.pl line 208
    
    
    Failed to read data: Is a directory at /usr/local/cpanel/Cpanel/LoadFile/ReadFast.pm line 123.
    [2019-01-08 17:46:34 -0500] warn [whostmgrd] The subprocess (whostmgr (whostmgr5)) exited with an error: The subprocess reported error number 2 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
        Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x2b58ec8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
        Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x2b58ec8), "subprocess_name", "whostmgr (whostmgr5)", "subprocess_read_handle", GLOB(0x2b58d48), "subprocess_write_handle", GLOB(0x1297538), "subprocess_pid_to_reap", ...) called at cpsrvd.pl line 7042
        cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts5/wwwacctform") called at cpsrvd.pl line 6205
        cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1834
        cpanel::cpsrvd::dodoc(HASH(0x1396fe8)) called at cpsrvd.pl line 1526
        cpanel::cpsrvd::handle_one_connection(6) called at cpsrvd.pl line 990
        cpanel::cpsrvd::script() called at cpsrvd.pl line 338
    I forgot to mention that the whm version is
    v76.0.12
     
    #1 shazde, Jan 8, 2019
    Last edited by a moderator: Jan 8, 2019
  2. shazde

    shazde Active Member

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    The issue is now solved with the help of support.
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello @shazde,

    I'm glad to see the issue was solved. Do you mind sharing the solution?

    Thanks!
     
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