Create Account - a fatal error or timeout occurred while processing this directive


Active Member
May 19, 2014
cPanel Access Level
Root Administrator

On one of our servers, our resellers get the above error when they click on "Create a new account"
Everything was fine but this just began to happen.

Here is the error log:
[2019-01-08 17:46:34 -0500] die [Internal Death while parsing [stdin] 15727] Failed to read data: Is a directory at /usr/local/cpanel/Cpanel/LoadFile/ line 123.
 at /usr/local/cpanel/Cpanel/LoadFile/ line 123.
    Cpanel::LoadFile::ReadFast::read_all_fast(GLOB(0x396b0a0), "") called at /usr/local/cpanel/Cpanel/ line 151
    Cpanel::LoadFile::_load_r(CODE(0x2113430), "/var/cpanel/dips/xbetgirn") called at /usr/local/cpanel/Cpanel/ line 102
    Cpanel::LoadFile::load("/var/cpanel/dips/xbetgirn") called at /usr/local/cpanel/Cpanel/DIp/ line 193
    Cpanel::DIp::IsDedicated::getipsfromfilelist("/var/cpanel/dips/xbetgirn") called at /usr/local/cpanel/Cpanel/ line 227
    Cpanel::DIp::getdelegatedipslist("xbetgirn") called at /usr/local/cpanel/Cpanel/ line 76
    Cpanel::DIp::_get_resellersips_hash(__CPANEL_HIDDEN__) called at /usr/local/cpanel/Cpanel/ line 66
    Cpanel::DIp::get_available_ips("xbetgirn") called at whostmgr/bin/ line 1899
    main::_createacct_data() called at whostmgr/bin/ line 2049
    main::createacct("wwwacctform") called at /usr/local/cpanel/Whostmgr/ line 259
    Whostmgr::Dispatch::_do_call("wwwacctform", HASH(0x38e56c0), HASH(0x38e57c8)) called at /usr/local/cpanel/Whostmgr/ line 157
    Whostmgr::Dispatch::dispatch("wwwacctform", 1, ARRAY(0x38e5750), HASH(0x38e57c8)) called at whostmgr/bin/ line 208

Failed to read data: Is a directory at /usr/local/cpanel/Cpanel/LoadFile/ line 123.
[2019-01-08 17:46:34 -0500] warn [whostmgrd] The subprocess (whostmgr (whostmgr5)) exited with an error: The subprocess reported error number 2 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/ line 251.
    Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x2b58ec8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/ line 109
    Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x2b58ec8), "subprocess_name", "whostmgr (whostmgr5)", "subprocess_read_handle", GLOB(0x2b58d48), "subprocess_write_handle", GLOB(0x1297538), "subprocess_pid_to_reap", ...) called at line 7042
    cpanel::cpsrvd::cpHandler("app", "whostmgr", "json", 0, "document", "./scripts5/wwwacctform") called at line 6205
    cpanel::cpsrvd::dodoc_whostmgrd() called at line 1834
    cpanel::cpsrvd::dodoc(HASH(0x1396fe8)) called at line 1526
    cpanel::cpsrvd::handle_one_connection(6) called at line 990
    cpanel::cpsrvd::script() called at line 338
I forgot to mention that the whm version is
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