Create Account Not Working Other Domains

[hostedio]

Hello, I have a problem with User Creation.

. com. net .org.I can create a site for shop domain extensions.But .xyz .it doesn't allow me to create domain names for extensions like online.

Can you help me with error records below ?

processes I've done;
check hosts
check resolv
check hostname
check ip adress
check ipv6

[2019-12-28 02:40:24 +0300] warn [whostmgr5] DNS query failure (y.nic.xyz/A): Timeout! at /usr/local/cpanel/Cpanel/DNS/Unbound.pm line 441.

Kindest regards

 

[cPanelLauren]

If you go to Tweak Settings and enable "allow remote domains" does the issue persist? (whether or not the domain is remote)

 

[hostedio]

I already did what you said, but nothing changed

 

[cPanelLauren]

There shouldn't be an issue with creating .xyz or .online domains and I'd suggest opening a ticket with us so we can look into the issue further.