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Create new account time out - Not a valid user 'admin'

Discussion in 'General Discussion' started by hadi60, Dec 23, 2013.

  1. hadi60

    hadi60 Registered

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    Hello
    when I create a new account I get the time out error. I update cpanel but error exist.
    have you any idea?

    Code:
    exit level [die] [pid=17803] (Not a valid user 'admin')
    	Cpanel::Logger::logger('Cpanel::Logger=HASH(0x257fec0)', 'HASH(0x27b4fc0)') called at /usr/local/cpanel/Cpanel/Logger.pm line 350
    	Cpanel::Logger::die('Cpanel::Logger=HASH(0x257fec0)', 'Not a valid user \'admin\'') called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 165
    	Cpanel::AccessIds::ReducedPrivileges::_uid_and_gid('admin', undef) called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 38
    	Cpanel::AccessIds::ReducedPrivileges::new('Cpanel::AccessIds::ReducedPrivileges', 'admin') called at /usr/local/cpanel/Cpanel/MysqlUtils/MyCnf/Basic.pm line 85
    	Cpanel::MysqlUtils::MyCnf::Basic::_getmydbparm('host') called at /usr/local/cpanel/Cpanel/MysqlUtils/MyCnf/Basic.pm line 105
    	Cpanel::MysqlUtils::MyCnf::Basic::getmydbhost() called at /usr/local/cpanel/Cpanel/MysqlUtils.pm line 314
    	Cpanel::MysqlUtils::getmysqldir() called at /usr/local/cpanel/Cpanel/MysqlUtils.pm line 105
    	Cpanel::MysqlUtils::db_exists('mest') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 428
    	Whostmgr::Accounts::Create::_wwwacct('useregns', 0, 'bwlimit', 1000, 'forcedns', 0, 'owner', 'root', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1953
    	Whostmgr::Accounts::Create::__createaccount('bwlimit', 1000, 'sign', '', 'maxpop', 5, 'quota', 100, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2004
    	Whostmgr::Accounts::Create::_createaccount('bwlimit', 1000, 'sign', '', 'maxpop', 5, 'quota', 100, ...) called at whostmgr/bin/whostmgr5 line 609
    	main::wwwacct() called at whostmgr/bin/whostmgr5 line 233
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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  3. hadi60

    hadi60 Registered

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    yes I login to whm with root (also tested with one reseller) and create a account with username 'mest' (other user name is tested)
    when I restore a cp backup this happend :(
     
  4. hadi60

    hadi60 Registered

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    I don't know why. but today after terminating an account the problem solved!
     
  5. dizip

    dizip Registered

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    It happens the same, it is a new server, there is no account can not restore backups and create a new account manually the same thing happens to me.
     
  6. cPanelPeter

    cPanelPeter Technical Analyst III
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    Twitter:
    Hello,

    Please open up a support ticket using the link in my signature. One of our technical analysts will investigate this for you.
    Once opened, please post the ticket number in this thread so we may update it accordingly.
     
  7. dizip

    dizip Registered

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    I leave here the ticket details

    Ticket 4431903
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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