Create new account time out - Not a valid user 'admin'

[hadi60]

Hello
when I create a new account I get the time out error. I update cpanel but error exist.
have you any idea?

exit level [die] [pid=17803] (Not a valid user 'admin')
	Cpanel::Logger::logger('Cpanel::Logger=HASH(0x257fec0)', 'HASH(0x27b4fc0)') called at /usr/local/cpanel/Cpanel/Logger.pm line 350
	Cpanel::Logger::die('Cpanel::Logger=HASH(0x257fec0)', 'Not a valid user \'admin\'') called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 165
	Cpanel::AccessIds::ReducedPrivileges::_uid_and_gid('admin', undef) called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 38
	Cpanel::AccessIds::ReducedPrivileges::new('Cpanel::AccessIds::ReducedPrivileges', 'admin') called at /usr/local/cpanel/Cpanel/MysqlUtils/MyCnf/Basic.pm line 85
	Cpanel::MysqlUtils::MyCnf::Basic::_getmydbparm('host') called at /usr/local/cpanel/Cpanel/MysqlUtils/MyCnf/Basic.pm line 105
	Cpanel::MysqlUtils::MyCnf::Basic::getmydbhost() called at /usr/local/cpanel/Cpanel/MysqlUtils.pm line 314
	Cpanel::MysqlUtils::getmysqldir() called at /usr/local/cpanel/Cpanel/MysqlUtils.pm line 105
	Cpanel::MysqlUtils::db_exists('mest') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 428
	Whostmgr::Accounts::Create::_wwwacct('useregns', 0, 'bwlimit', 1000, 'forcedns', 0, 'owner', 'root', ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1953
	Whostmgr::Accounts::Create::__createaccount('bwlimit', 1000, 'sign', '', 'maxpop', 5, 'quota', 100, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2004
	Whostmgr::Accounts::Create::_createaccount('bwlimit', 1000, 'sign', '', 'maxpop', 5, 'quota', 100, ...) called at whostmgr/bin/whostmgr5 line 609
	main::wwwacct() called at whostmgr/bin/whostmgr5 line 233

 

[cPanelMichael]

Hello

Are you logged into WHM as "root" while attempting to create a new account? What username are you attempting to create?

Thank you.

 

[hadi60]

yes I login to whm with root (also tested with one reseller) and create a account with username 'mest' (other user name is tested)
when I restore a cp backup this happend

 

[hadi60]

I don't know why. but today after terminating an account the problem solved!

 

[dizip]

It happens the same, it is a new server, there is no account can not restore backups and create a new account manually the same thing happens to me.

 

[cPanelPeter]

Hello,

Please open up a support ticket using the link in my signature. One of our technical analysts will investigate this for you.
Once opened, please post the ticket number in this thread so we may update it accordingly.

 

[dizip]

I leave here the ticket details

Ticket 4431903

 

[cPanelMichael]

To update, new accounts were created, and a backup was restored successfully. The issue could not be reproduced.

Thank you.