Create new user... fatal error!

D

DavidSlash

Registered
Jan 25, 2014
2
0
1
cPanel Access Level
Root Administrator
Every time I want to add a new user to cPanel (I use WHM as root) I get: [a fatal error or timeout ocurred while processing this directive]

The error in /usr/local/cpanel/logs/error_log is:

Code: 
[2014-01-25 16:50:11 -0300] die [whostmgr5] Not a valid user 'admin' at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 165
	Cpanel::AccessIds::ReducedPrivileges::_uid_and_gid('admin', undef) called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 38
	Cpanel::AccessIds::ReducedPrivileges::new('Cpanel::AccessIds::ReducedPrivileges', 'admin') called at /usr/local/cpanel/Cpanel/MysqlUtils/MyCnf/Basic.pm line 85
	Cpanel::MysqlUtils::MyCnf::Basic::_getmydbparm('host') called at /usr/local/cpanel/Cpanel/MysqlUtils/MyCnf/Basic.pm line 105
	Cpanel::MysqlUtils::MyCnf::Basic::getmydbhost() called at /usr/local/cpanel/Cpanel/MysqlUtils.pm line 314
	Cpanel::MysqlUtils::getmysqldir() called at /usr/local/cpanel/Cpanel/MysqlUtils.pm line 105
	Cpanel::MysqlUtils::db_exists('soporte') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 428
	Whostmgr::Accounts::Create::_wwwacct('force', undef, 'max_email_per_hour', 'unlimited', 'maxpark', 'unlimited', 'hasshell', 'y', 'maxpop', 'n', 'pass', 'pico2Lina', 'digestauth', 'y', 'user', 'soporte', 'no_cache_update', 0, 'max_defer_fail_percentage', 'unlimited', 'useip', 'y', 'bwlimit', 0, 'featurelist', 'default', 'maxlst', 'n', 'homedir', '', 'maxsql', 'n', 'quota', 'unlimited', 'spf', undef, 'maxaddon', 'unlimited', 'gid', '', 'maxftp', 'n', 'plan', 'Completo', 'uid', '', 'domain', '[REMOVED]', 'owner', 'root', 'mxcheck', 'auto', 'maxsub', 'n', 'contactemail', '[REMOVED]', 'useregns', 0, 'forcedns', 0, 'is_restore', 0, 'cpmod', 'x3', 'dkim', 1, 'installfp', 'y', 'hascgi', 'y', 'locale', 'en') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1953
	Whostmgr::Accounts::Create::__createaccount('maxaddon', 'unlimited', 'max_email_per_hour', 'unlimited', 'cgi', 1, 'plan', 'Completo', 'maxftp', 'unlimited', 'domain', '[REMOVED]', 'username', 'soporte', 'maxpop', 'unlimited', 'maxpark', 'unlimited', 'hasshell', 1, 'dbuser', 'soporte', 'maxsub', 'unlimited', 'hasuseregns', 1, 'mxcheck', 'auto', 'contactemail', '[REMOVED]', 'digestauth', 1, 'password', 'pico2Lina', 'ip', 1, 'sign', '', 'max_defer_fail_percentage', 'unlimited', 'cpmod', 'x3', 'pkgname', '', 'bwlimit', 'unlimited', 'language', 'en', 'dkim', 1, 'maxlst', 'unlimited', 'featurelist', 'default', 'customip', '--Auto Assign--', 'maxsql', 'unlimited', 'quota', 'unlimited') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2004
	Whostmgr::Accounts::Create::_createaccount('maxaddon', 'unlimited', 'max_email_per_hour', 'unlimited', 'cgi', 1, 'plan', 'Completo', 'maxftp', 'unlimited', 'domain', '[REMOVED]', 'username', 'soporte', 'maxpop', 'unlimited', 'maxpark', 'unlimited', 'hasshell', 1, 'dbuser', 'soporte', 'maxsub', 'unlimited', 'hasuseregns', 1, 'mxcheck', 'auto', 'contactemail', '[email protected]', 'digestauth', 1, 'password', 'pico2Lina', 'ip', 1, 'sign', '', 'max_defer_fail_percentage', 'unlimited', 'cpmod', 'x3', 'pkgname', '', 'bwlimit', 'unlimited', 'language', 'en', 'dkim', 1, 'maxlst', 'unlimited', 'featurelist', 'default', 'customip', '--Auto Assign--', 'maxsql', 'unlimited', 'quota', 'unlimited') called at whostmgr/bin/whostmgr5 line 609
	main::wwwacct() called at whostmgr/bin/whostmgr5 line 233
 
Last edited by a moderator:
D

DavidSlash

Registered
Jan 25, 2014
2
0
1
cPanel Access Level
Root Administrator
Yes, there's a username "admin". But I'm not adding a username called admin to my cPanel, I'm assuming that's the user that WHM uses to create the the account... or not?
 
cPanelMichael

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,261
463
DavidSlash said:
Yes, there's a username "admin". But I'm not adding a username called admin to my cPanel, I'm assuming that's the user that WHM uses to create the the account... or not?
Click to expand...
I have only seen the error message you referenced in cases where someone attempted to use "admin" as the username. Could you open a support ticket with the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Note: I removed the references to your domain name from the error snippet you provided in your initial post.

Thank you.
 
C

coldbeer

Registered
Jan 27, 2014
1
0
1
cPanel Access Level
Root Administrator
DavidSlash said:
Every time I want to add a new user to cPanel (I use WHM as root) I get: [a fatal error or timeout ocurred while processing this directive]

The error in /usr/local/cpanel/logs/error_log is:

Code: 
[2014-01-25 16:50:11 -0300] die [whostmgr5] Not a valid user 'admin' at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 165
	Cpanel::AccessIds::ReducedPrivileges::_uid_and_gid('admin', undef) called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 38
	Cpanel::AccessIds::ReducedPrivileges::new('Cpanel::AccessIds::ReducedPrivileges', 'admin') called at /usr/local/cpanel/Cpanel/MysqlUtils/MyCnf/Basic.pm line 85
	Cpanel::MysqlUtils::MyCnf::Basic::_getmydbparm('host') called at /usr/local/cpanel/Cpanel/MysqlUtils/MyCnf/Basic.pm line 105
	Cpanel::MysqlUtils::MyCnf::Basic::getmydbhost() called at /usr/local/cpanel/Cpanel/MysqlUtils.pm line 314
	Cpanel::MysqlUtils::getmysqldir() called at /usr/local/cpanel/Cpanel/MysqlUtils.pm line 105
	Cpanel::MysqlUtils::db_exists('soporte') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 428
	Whostmgr::Accounts::Create::_wwwacct('force', undef, 'max_email_per_hour', 'unlimited', 'maxpark', 'unlimited', 'hasshell', 'y', 'maxpop', 'n', 'pass', 'pico2Lina', 'digestauth', 'y', 'user', 'soporte', 'no_cache_update', 0, 'max_defer_fail_percentage', 'unlimited', 'useip', 'y', 'bwlimit', 0, 'featurelist', 'default', 'maxlst', 'n', 'homedir', '', 'maxsql', 'n', 'quota', 'unlimited', 'spf', undef, 'maxaddon', 'unlimited', 'gid', '', 'maxftp', 'n', 'plan', 'Completo', 'uid', '', 'domain', '[REMOVED]', 'owner', 'root', 'mxcheck', 'auto', 'maxsub', 'n', 'contactemail', '[REMOVED]', 'useregns', 0, 'forcedns', 0, 'is_restore', 0, 'cpmod', 'x3', 'dkim', 1, 'installfp', 'y', 'hascgi', 'y', 'locale', 'en') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 1953
	Whostmgr::Accounts::Create::__createaccount('maxaddon', 'unlimited', 'max_email_per_hour', 'unlimited', 'cgi', 1, 'plan', 'Completo', 'maxftp', 'unlimited', 'domain', '[REMOVED]', 'username', 'soporte', 'maxpop', 'unlimited', 'maxpark', 'unlimited', 'hasshell', 1, 'dbuser', 'soporte', 'maxsub', 'unlimited', 'hasuseregns', 1, 'mxcheck', 'auto', 'contactemail', '[REMOVED]', 'digestauth', 1, 'password', 'pico2Lina', 'ip', 1, 'sign', '', 'max_defer_fail_percentage', 'unlimited', 'cpmod', 'x3', 'pkgname', '', 'bwlimit', 'unlimited', 'language', 'en', 'dkim', 1, 'maxlst', 'unlimited', 'featurelist', 'default', 'customip', '--Auto Assign--', 'maxsql', 'unlimited', 'quota', 'unlimited') called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 2004
	Whostmgr::Accounts::Create::_createaccount('maxaddon', 'unlimited', 'max_email_per_hour', 'unlimited', 'cgi', 1, 'plan', 'Completo', 'maxftp', 'unlimited', 'domain', '[REMOVED]', 'username', 'soporte', 'maxpop', 'unlimited', 'maxpark', 'unlimited', 'hasshell', 1, 'dbuser', 'soporte', 'maxsub', 'unlimited', 'hasuseregns', 1, 'mxcheck', 'auto', 'contactemail', '[email protected]', 'digestauth', 1, 'password', 'pico2Lina', 'ip', 1, 'sign', '', 'max_defer_fail_percentage', 'unlimited', 'cpmod', 'x3', 'pkgname', '', 'bwlimit', 'unlimited', 'language', 'en', 'dkim', 1, 'maxlst', 'unlimited', 'featurelist', 'default', 'customip', '--Auto Assign--', 'maxsql', 'unlimited', 'quota', 'unlimited') called at whostmgr/bin/whostmgr5 line 609
	main::wwwacct() called at whostmgr/bin/whostmgr5 line 233
Click to expand...
We are experiencing the exact same error. We get this when trying to create an account and also when opening phpmyadmin from within WHM. The Admin user exists in the password file with a uid 0.

Were you able to find a solution?
 
cPanelMichael

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,261
463
coldbeer said:
We are experiencing the exact same error. We get this when trying to create an account and also when opening phpmyadmin from within WHM. The Admin user exists in the password file with a uid 0.

Were you able to find a solution?
Click to expand...
The previous poster did not submit a ticket that could be found. Could you open a support ticket with the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 
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