create_user_session.php was not found on this server

[Evan Ferroli]

Hello Cpanel community,
I recently created the web hosting company with WHMCS and adding a server with cPanel connection, the moment I try to connect, it puts me the message of error:
cPanel API Unreachable:

Not Found

The requested URL /json-api/create_user_session.php was not found on this server.

For information, I have version 7.4.2 of WHMCS and it is an official version.

I have read all the WHM and cPanel documents related to this problem, but nothing has worked.

Could you help me?

Regards,
Evan Ferroli Touiti

 

[Evan Ferroli]

Hello,

Here is the result of whmcs logs:

 

[cPanelLauren]

Hi @Evan Ferroli

Can you tell me, do you have CSF enabled on the cPanel server? If so, does the error persist if you temporarily disable it and it's rules. You can do this by running the following:

csf -x
iptables --flush

Then test if you're able to connect with WHMCS

Once complete just run

csf -e

To re-enable CSF


Thank you,

 

[Evan Ferroli]

Hi @cPanelLauren,

It was activated, I disabled it and nothing changes, always the same error message.

 

[cPanelLauren]

Hello,


The error message you're receiving indicates an inability for WHMCS to connect to the server. If you followed the instructions I provided to disable CSF and its rules added to iptables I'd like to know if there are any associated errors in the cPanel error logs when attempting to access the server using WHMCS. The cPanel error logs are located at /usr/local/cpanel/logs/error_log


Thank you,

 

[Evan Ferroli]

Hello,

The servers are renting free and they use vista-pannels so I do not know or disable it.

 

[cPanelLauren]

Hello,


I'm not sure what that means, are you indicating that the server does not have cPanel installed only WHMCS?


Thank you,

 

[Evan Ferroli]

Hello,

No, it is Cpanel but it can change.

My cpanel: [removed]
My servers: [removed]

 

[Evan Ferroli]

I just bought cpanel. I will try to reinstall it. I tell you later if it works.

 

[cPanelLauren]

Hello,

Ok, please let us know if you continue to experience issues.


Thank you,

 

[Evan Ferroli]

Ok