Creating Account Issue

[loulou11]

For some days I have come back to the problems with the cpanels that I create with my whm. at the beginning the cpanel delivered but after a certain time they do not deliver anything anymore I would like to know where this problem comes from in order to settle it
Thanks You

 

[Infopro]

Could you please describe the actual problem you're facing a bit more?

 

[loulou11]

mon client héberge des outils dans son scampage, mais lorsqu'il teste, il ne reçoit rien dans ses adresses e-mail. le cPanel n'apporte aucun résultat

 

[Infopro]

My apologies, google translate is of no use to me today:

my client hosts tools in his scam, but when he tests, he does not receive anything in his e-mail addresses. the cPanel brings no results

 

[loulou11]

Les cpanels que je crée ont un problème de livraison. Vous savez ce qui crée ce problème?

 

[Infopro]

Are you saying when a new account is created, the owner of the account, either root or a Reseller account that creates it, is not getting an email from the system about the new account being created?

 

[loulou11]

When the customers host things in the cpanels and do tests they do not receive anything. I can show you an example with the cpanels of a customer

 

[Infopro]

Please feel free to show us an example of the issue you describe. Be sure to hide any emails or IP addresses and usernames from your examples posted here. If you want to share an image of something, please be sure to use the "Upload a File" button on this reply window to attach a file to your post. Do not link to an image hosting site.

Thanks!

 

[loulou11]

Je veux vous envoyer l'info en privé est-ce possible?

 

[Infopro]

Sorry, no. You can open a secure ticket to cPanel Technical Support instead if you wish:
Support & Customer Service | cPanel, Inc.

Assuming you'd rather take that route, please be sure to be as descriptive as you can be in the ticket.

 

[loulou11]

Les clients hébergent des pages dans les panneaux de configuration, mais ne reçoivent pas le résultat de ce qui a été hébergé par courrier électronique. Je peux vous envoyer un cpanel pour que vous vérifiiez

 

[loulou11]

Customers host pages in the cpanels but do not receive the result of what has been hosted by email. I can send you a cpanel for you to check

 

[Infopro]

Opening a ticket might be best here. Please don't send me anything. I'm going to guess here and say this sounds like some sort of a DNS issue. You might check the domain for an account using a site like: intodns.com for example.

 

[loulou11]

dns empêcher le cpanel d'envoyer des résultats? Comment ouvrir un ticket? merci pour vos réponses et votre disponibilité

 

[loulou11]

dns prevent the cpanel from sending results? how to open a ticket? thank you for your answers and your availability

 

[Infopro]

WE've got a document you should find useful located here:
How to Open a Technical Support Ticket - cPanel Knowledge Base - cPanel Documentation

If DNS is not working properly for a domain, the mail might not be working as well.

 

[loulou11]

Accommodation in cpanels does not bring results Do you know where the problems come from?

 

[Infopro]

To be honest, I'm still not exactly sure what the problem is that you're dealing with. Were you able to get a ticket opened to cPanel Technical Support?

 

[loulou11]

I show you for one of my clients. He has a page in the cpanel and he received this message in his email box when he was testing but for a while he does not receive anything after the test.

 

[loulou11]

I can not open a ticket. it's blocking when I try to do it. I know very well that you can help me to solve the worries only as you say you do not understand I will insist until you see what I am talking about. I've been losing a lot of customers for a while and it's starting to worry me