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Creating an account cpanel

Discussion in 'E-mail Discussion' started by rockeby, Sep 25, 2016.

  1. rockeby

    rockeby Registered

    Sep 25, 2016
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    Hi everyone,
    I bought a server VPS and a domain in the same host and I already had a domain in a different host but pointing in VPS server I bought.
    So I installed Centos 6 in the VPS server with hostname
    After installing WHM I tried to create a Cpanel account for but I was not allowed because it was already the name of the host. So I changed the hostname from to and when I tried again to create a Cpanel account this time the error was that the name already exists in Apache configuration.
    I also tried to install a new website straight trough WHM by using softacoulus but the only domain name available is that one I bought with the server, that is
    The domain name I necessarily need to use is
    Any idea how to fix this issue?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    You must use a fully-qualified domain name (FQDN) that contains two periods (e.g. Could you update the hostname and let us know if the issue persists when creating the new account? Information on changing the hostname is available at:

    Change Hostname - Documentation - cPanel Documentation

    In addition, ensure you delete any existing DNS zones for the domain name you are creating via "WHM >> DNS Functions >> Delete a DNS Zone", as it's likely the zone still exists and it's blocking the account creation.

    Thank you.
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