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Creating Archive stuck?

Discussion in 'Data Protection' started by Sametto Chan, Dec 11, 2017.

  1. Sametto Chan

    Sametto Chan Well-Known Member

    Joined:
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    Twitter:
    I've creating archive picked for folder and file has been for 25 minutes still stuck. I checked FTP file was 1,406,008,814 filesize still stuck.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Could you let us know the full steps you took to initiate the backup process? For instance, was it through a specific option in cPanel, or did you use a command via SSH? You can use a command such as "ps auxf" to see if the process is still running.

    Thank you.
     
  3. Sametto Chan

    Sametto Chan Well-Known Member

    Joined:
    Jun 24, 2016
    Messages:
    280
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    25
    Trophy Points:
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    Root Administrator
    Twitter:
    I used cPanel from file manager for backup picked file and folder to .zip, not SSH.

    Code:
    USER       PID %CPU %MEM    VSZ   RSS TTY      STAT START   TIME COMMAND
    root         2  0.0  0.0      0     0 ?        S    Dec07   0:01 [kthreadd]
    root         3  0.0  0.0      0     0 ?        S    Dec07   1:12  \_ [ksoftirqd/0]
    root         5  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [kworker/0:0H]
    root         7  0.1  0.0      0     0 ?        S    Dec07   9:48  \_ [migration/0]
    root         8  0.0  0.0      0     0 ?        S    Dec07   0:00  \_ [rcu_bh]
    root         9  2.1  0.0      0     0 ?        S    Dec07 126:45  \_ [rcu_sched]
    root        10  0.0  0.0      0     0 ?        S    Dec07   3:13  \_ [watchdog/0]
    root        11  0.0  0.0      0     0 ?        S    Dec07   0:09  \_ [watchdog/1]
    root        12  0.0  0.0      0     0 ?        S    Dec07   2:41  \_ [migration/1]
    root        13  0.0  0.0      0     0 ?        S    Dec07   0:48  \_ [ksoftirqd/1]
    root        15  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [kworker/1:0H]
    root        16  0.0  0.0      0     0 ?        S    Dec07   0:12  \_ [watchdog/2]
    root        17  0.0  0.0      0     0 ?        S    Dec07   1:55  \_ [migration/2]
    root        18  0.0  0.0      0     0 ?        S    Dec07   0:47  \_ [ksoftirqd/2]
    root        20  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [kworker/2:0H]
    root        21  0.0  0.0      0     0 ?        S    Dec07   0:10  \_ [watchdog/3]
    root        22  0.0  0.0      0     0 ?        S    Dec07   2:32  \_ [migration/3]
    root        23  0.0  0.0      0     0 ?        S    Dec07   2:35  \_ [ksoftirqd/3]
    root        25  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [kworker/3:0H]
    root        26  0.0  0.0      0     0 ?        S    Dec07   0:11  \_ [watchdog/4]
    root        27  0.0  0.0      0     0 ?        S    Dec07   1:55  \_ [migration/4]
    root        28  0.0  0.0      0     0 ?        S    Dec07   0:46  \_ [ksoftirqd/4]
    root        30  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [kworker/4:0H]
    root        31  0.0  0.0      0     0 ?        S    Dec07   0:14  \_ [watchdog/5]
    root        32  0.1  0.0      0     0 ?        S    Dec07   6:15  \_ [migration/5]
    root        33  0.3  0.0      0     0 ?        S    Dec07  19:01  \_ [ksoftirqd/5]
    root        35  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [kworker/5:0H]
    root        37  0.0  0.0      0     0 ?        S    Dec07   0:00  \_ [kdevtmpfs]
    root        38  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [netns]
    root        39  0.0  0.0      0     0 ?        S    Dec07   0:02  \_ [khungtaskd]
    root        40  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [writeback]
    root        41  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [kintegrityd]
    root        42  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [bioset]
    root        43  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [kblockd]
    root        44  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [md]
    root        50  0.0  0.0      0     0 ?        S    Dec07   0:00  \_ [kswapd0]
    root        51  0.0  0.0      0     0 ?        SN   Dec07   0:00  \_ [ksmd]
    root        52  0.0  0.0      0     0 ?        SN   Dec07   1:25  \_ [khugepaged]
    root        53  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [crypto]
    root        61  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [kthrotld]
    root        63  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [kmpath_rdacd]
    root        65  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [kpsmoused]
    root        67  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [ipv6_addrconf]
    root        86  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [deferwq]
    root       123  0.0  0.0      0     0 ?        S    Dec07   0:08  \_ [kauditd]
    root       300  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [ata_sff]
    root       303  0.0  0.0      0     0 ?        S    Dec07   0:00  \_ [scsi_eh_0]
    root       304  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [scsi_tmf_0]
    root       305  0.0  0.0      0     0 ?        S    Dec07   0:00  \_ [scsi_eh_1]
    root       306  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [scsi_tmf_1]
    root       312  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [ttm_swap]
    root       313  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [virtscsi-scan]
    root       314  0.0  0.0      0     0 ?        S    Dec07   0:00  \_ [scsi_eh_2]
    root       315  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [scsi_tmf_2]
    root       388  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [kdmflush]
    root       389  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [bioset]
    root       405  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [bioset]
    root       406  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [xfsalloc]
    root       407  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [xfs_mru_cache]
    root       408  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [xfs-buf/dm-0]
    root       409  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [xfs-data/dm-0]
    root       410  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [xfs-conv/dm-0]
    root       411  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [xfs-cil/dm-0]
    root       412  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [xfs-reclaim/dm-]
    root       413  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [xfs-log/dm-0]
    root       414  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [xfs-eofblocks/d]
    root       415  0.5  0.0      0     0 ?        S    Dec07  34:03  \_ [xfsaild/dm-0]
    root       557  0.0  0.0      0     0 ?        S<   Dec07   0:01  \_ [kworker/2:1H]
    root       601  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [edac-poller]
    root       606  0.0  0.0      0     0 ?        S<   Dec07   0:00  \_ [ext4-rsv-conver]
    root       664  0.1  0.0      0     0 ?        S<   Dec07   6:31  \_ [kworker/3:1H]
    root       718  0.0  0.0      0     0 ?        S<   Dec07   0:01  \_ [kworker/0:1H]
    root      3716  0.0  0.0      0     0 ?        S<   Dec07   0:01  \_ [kworker/4:1H]
    root      3763  0.0  0.0      0     0 ?        S<   Dec07   0:02  \_ [kworker/5:1H]
    root      6074  0.0  0.0      0     0 ?        S<   Dec07   0:01  \_ [kworker/1:1H]
    root     11518  0.0  0.0      0     0 ?        S    18:35   0:01  \_ [kworker/u12:0]
    root     18569  0.1  0.0      0     0 ?        S    19:06   0:01  \_ [kworker/3:1]
    root     18803  0.0  0.0      0     0 ?        S    19:07   0:00  \_ [kworker/u12:1]
    root     19615  0.0  0.0      0     0 ?        S    19:11   0:00  \_ [kworker/2:1]
    root     19619  0.0  0.0      0     0 ?        S    19:11   0:00  \_ [kworker/0:2]
    root     19961  0.0  0.0      0     0 ?        S    19:15   0:00  \_ [kworker/1:1]
    root     20528  0.0  0.0      0     0 ?        S    19:18   0:00  \_ [kworker/5:0]
    root     20771  0.0  0.0      0     0 ?        S    19:20   0:00  \_ [kworker/4:1]
    root     21247  0.0  0.0      0     0 ?        S    19:22   0:00  \_ [kworker/1:0]
    root     21551  0.0  0.0      0     0 ?        S    19:25   0:00  \_ [kworker/2:0]
    root     21572  0.0  0.0      0     0 ?        S    19:25   0:00  \_ [kworker/4:2]
    root     21574  0.0  0.0      0     0 ?        S    19:25   0:00  \_ [kworker/5:2]
    root     21988  0.0  0.0      0     0 ?        S    19:26   0:00  \_ [kworker/0:0]
    root     22014  0.1  0.0      0     0 ?        S    19:26   0:00  \_ [kworker/3:0]
    root     22822  0.0  0.0      0     0 ?        S    19:31   0:00  \_ [kworker/5:1]
    root     22861  0.0  0.0      0     0 ?        S    19:31   0:00  \_ [kworker/0:1]
    root     22872  0.0  0.0      0     0 ?        S    19:31   0:00  \_ [kworker/5:3]
    root         1  0.2  0.0 199468  4472 ?        Ss   Dec07  17:10 /usr/lib/systemd/systemd --switched-root --system --deserialize 21
    root       485  0.0  0.0  54384 15680 ?        Ss   Dec07   1:41 /usr/lib/systemd/systemd-journald
    root       507  0.0  0.0 200776  5460 ?        Ss   Dec07   0:00 /usr/sbin/lvmetad -f
    root       515  0.0  0.0  43796  1812 ?        Ss   Dec07   0:00 /usr/lib/systemd/systemd-udevd
    root       627  0.0  0.0  55452  1060 ?        S<sl Dec07   0:18 /sbin/auditd
    root       646  0.0  0.0  21476  1220 ?        Ss   Dec07   1:11 /usr/sbin/irqbalance --foreground
    root       648  0.0  0.0 146212  1968 ?        Ss   Dec07   0:02 /usr/sbin/pure-authd -s /var/run/ftpd.sock -r /usr/local/cpanel/bin/pureauth
    dbus       660  0.0  0.0  24732  1848 ?        Ss   Dec07   3:33 /bin/dbus-daemon --system --address=systemd: --nofork --nopidfile --systemd-activation
    nscd       666  0.0  0.0 1600124 5336 ?        Ssl  Dec07   5:16 /usr/sbin/nscd
    chrony     669  0.0  0.0 115640  1768 ?        S    Dec07   0:03 /usr/sbin/chronyd
    root       688  0.0  0.0 127888  2316 ?        Ss   Dec07   0:00 /usr/sbin/smartd -n -q never
    root       690  0.0  0.0  22376  1696 ?        Ss   Dec07   1:58 /usr/lib/systemd/systemd-logind
    polkitd    691  0.0  0.0 532436  9912 ?        Ssl  Dec07   0:58 /usr/lib/polkit-1/polkitd --no-debug
    root       692  0.0  0.0 285628 11484 ?        Ssl  Dec07   3:29 /usr/sbin/rsyslogd -n
    mailnull   693  0.0  0.0  74888  3584 ?        Ss   Dec07   0:12 /usr/sbin/exim -bd -q30m -oP /var/spool/exim/exim-daemon.pid
    root       697  0.1  0.0 469836  8784 ?        Ssl  Dec07   7:30 /usr/sbin/NetworkManager --no-daemon
    root       704  0.0  0.0 124348  1560 ?        Ss   Dec07   0:14 /usr/sbin/crond -n
    root       707  0.0  0.0  24156   984 ?        Ss   Dec07   0:00 /usr/sbin/atd -f
    root       804  0.0  0.0 157528 10560 ?        Ss   Dec07   2:06 /usr/local/cpanel/3rdparty/perl/524/bin/perl -wT /usr/local/cpanel/3rdparty/perl/524/sbin/munin-node
    root       835  0.0  0.0 146868 11248 ?        S    Dec07   0:38 queueprocd - waiting up to 30s to process a task
    root      1131  0.0  0.0 560500 18536 ?        Ssl  Dec07   3:54 /usr/bin/python -Es /usr/sbin/tuned -l -P
    root      1133  0.0  0.0 104728  4072 ?        Ss   Dec07   0:08 /usr/sbin/sshd -D
    root     22875  4.3  0.0 151224  5740 ?        Ss   19:31   0:00  \_ sshd: root@pts/0
    root     22880  1.5  0.0 113568  2052 pts/0    Ss   19:32   0:00      \_ -bash
    root     22920  0.0  0.0 149452  2020 pts/0    R+   19:32   0:00          \_ ps auxf
    root      1254  0.0  0.0 146836  3180 ?        Ss   Dec07   0:02 pure-ftpd (SERVER)
    xxxxxxx+ 18929  0.0  0.0 147180  2564 ?        S    19:08   0:00  \_ pure-ftpd (IDLE)
    root     18930  0.0  0.0 146840   740 ?        S    19:08   0:00      \_ pure-ftpd (PRIV)
    root      1273  0.0  0.0 108132   764 tty1     Ss+  Dec07   0:00 /sbin/agetty --noclear tty1 linux
    cpanelc+  1314  1.3  0.0  11576  4928 ?        Rs   Dec07  81:12 /usr/local/cpanel/3rdparty/sbin/p0f -i any -u cpanelconnecttrack -d -s /var/cpanel/userhomes/cpanelco
    root      1708  0.0  0.0  26472  2324 ?        S    Dec07   4:17 cpsrvd (SSL) - dormant mode - accepting connections
    root      2166  0.0  0.0 129968  2456 ?        Ss   Dec07   0:03 dnsadmin - dormant mode
    root      2249  0.0  0.0  26564  2348 ?        SN   Dec07   0:04 cpanellogd - sleeping for logs
    root      2709  0.0  0.0 130196  2568 ?        S    Dec07   0:05 cpdavd - accepting connections on 2077, 2078, 2079, and 2080 (dormant)
    named     2784  0.0  0.1 543848 32924 ?        Ssl  Dec07   0:08 /usr/sbin/named -u named -c /etc/named.conf
    root      3553  0.0  0.0 241548  5332 ?        Ss   Dec07   2:54 php-fpm: master process (/usr/local/cpanel/etc/php-fpm.conf)
    root      3586  0.0  0.0  63568 20168 ?        S    Dec07   5:48 tailwatchd
    root      5033  0.0  1.6 783360 520120 ?       Ssl  Dec07   2:21 /usr/local/cpanel/3rdparty/bin/clamd
    cpanels+  5877  0.8  0.9 4667028 292948 ?      Sl   Dec07  52:06 /usr/lib/jvm/jre-1.8.0/bin/java -server -Xms512m -Xmx512m -XX:NewRatio=3 -XX:SurvivorRatio=4 -XX:Targ
    root      7135  0.0  0.0  14744  1636 ?        Ss   Dec07   0:16 /usr/sbin/dovecot -F -c /etc/dovecot/dovecot.conf
    dovenull  7199  0.0  0.0  44156  4072 ?        S    Dec07   0:02  \_ dovecot/pop3-login
    dovenull  7200  0.0  0.0  44172  4076 ?        S    Dec07   0:02  \_ dovecot/imap-login
    dovecot   7201  0.0  0.0   9684  1116 ?        S    Dec07   0:02  \_ dovecot/anvil
    root      7203  0.0  0.0   9816  1316 ?        S    Dec07   0:04  \_ dovecot/log
    dovenull  7208  0.0  0.0  44148  4072 ?        S    Dec07   0:02  \_ dovecot/pop3-login
    dovenull  7209  0.0  0.0  44164  4072 ?        S    Dec07   0:03  \_ dovecot/imap-login
    root      7214  0.0  0.0  11572  2412 ?        S    Dec07   0:13  \_ dovecot/config
    root     22201  0.0  0.0   9680   848 ?        S    19:28   0:00  \_ dovecot/ssl-params
    root      8843  0.0  0.0 137576  8520 ?        S    Dec07   0:11 cPhulkd - processor
    mysql     9253 17.2 10.1 10062552 3115016 ?    Ssl  Dec07 1007:48 /usr/sbin/mysqld
    root     12630  0.2  0.1 636380 37344 ?        Ss   Dec10   3:54 php-fpm: master process (/opt/cpanel/ea-php56/root/etc/php-fpm.conf)
    xxxxxxx+ 22860 36.2  0.1 644140 32228 ?        R    19:31   0:05  \_ php-fpm: pool xxxxxxx
    xxxxxxx+ 22867 29.3  0.0 639320 26468 ?        R    19:31   0:02  \_ php-fpm: pool xxxxxxx
    xxxxxxx+ 22868 37.0  0.1 642668 31476 ?        R    19:31   0:02  \_ php-fpm: pool xxxxxxx
    xxxxxxx+ 22869 32.0  0.1 650408 38504 ?        S    19:31   0:01  \_ php-fpm: pool xxxxxxx
    xxxxxxx+ 22877 37.6  0.0 641320 27288 ?        R    19:31   0:01  \_ php-fpm: pool xxxxxxx
    xxxxxxx+ 22919  0.0  0.0 639140 21424 ?        R    19:32   0:00  \_ php-fpm: pool xxxxxxx
    root     12667  0.0  0.1 669236 43544 ?        Ss   Dec10   1:04 php-fpm: master process (/opt/cpanel/ea-php70/root/etc/php-fpm.conf)
    root      5005  0.1  0.0 181776 29672 ?        Ss   00:00   1:11 lfd - sleeping
    root     17889  0.0  0.0  51168 10992 ?        SNs  16:34   0:00 backupadmin - xxxxxxx - homedir
    root     17892  0.0  0.0  19868   924 ?        SN   16:34   0:05  \_ /usr/local/cpanel/bin/cpuwatch 5.2500 --report-fd 3 /usr/local/cpanel/bin/pkgacct xxxxxxx /ho
    root     17893  0.0  0.1 126916 37256 ?        TNs  16:34   0:02      \_ pkgacct - xxxxxxx - av: 4 - waiting for subprocess: 32377
    xxxxxxx+ 32377  0.0  0.1 126916 32744 ?        TN   17:41   0:02          \_ pkgacct - xxxxxxx - av: 4 - subprocess
    root     18670  0.4  0.0 260676 24556 ?        Ss   19:06   0:06 /usr/sbin/httpd -k start
    root     18671  0.1  0.0  12680  1272 ?        S    19:06   0:01  \_ /usr/local/cpanel/bin/splitlogs --main=xxxxxxx --suffix=-bytes_log
    root     18672  0.1  0.0  12680  1268 ?        S    19:06   0:01  \_ /usr/local/cpanel/bin/splitlogs --main=xxxxxxx --mainout=/etc/apache2/logs/ac
    root     18673  0.0  0.0  47592 11400 ?        S    19:06   0:00  \_ /usr/local/cpanel/3rdparty/bin/perl /usr/local/cpanel/bin/leechprotect
    xxxxxxx+ 21269  0.0  0.0 260944 22376 ?        S    19:22   0:00  \_ /usr/sbin/httpd -k start
    
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    41,484
    Likes Received:
    1,612
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you open a support ticket so we can take a closer look?

    Thank you.
     
  5. Sametto Chan

    Sametto Chan Well-Known Member

    Joined:
    Jun 24, 2016
    Messages:
    280
    Likes Received:
    25
    Trophy Points:
    103
    cPanel Access Level:
    Root Administrator
    Twitter:
    Support Ticket ID: 9102481
     
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