Creating New Account Error Account Creation Status: failed

IAIN Lhokseumawe

Registered
Jun 21, 2018
1
0
1
Indonesia
cPanel Access Level
Root Administrator
Hello,
This my first using cPanel I have trouble when I create a new account.

Account Creation Status: failed
(XID 25e4sj) You may not create a domain with a name that is the server’s hostname.

Please help
Thank you.
 

Attachments

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello @IAIN Lhokseumawe,

That message indicates the domain name you are using for the account matches the hostname of the server. If you want to create an account with that domain name, you'll need to browse to WHM >> Change Hostname and modify the hostname to a value such as "server.domain.tld" instead of "domain.tld".

Let us know if this helps.

Thank you.