Critical Error:Unable to connect to server

vani

Member
Nov 8, 2013
8
0
1
cPanel Access Level
Root Administrator
Hi!

I just created a new domain and downloaded FileZilla Client into my laptop. During my effort to connect the FTP with server,it says Critical Error : Unable to connect to server.

I just suspect if I connected to a wrong nameserver. During the set up of Cpanel,I chosen nameserver from domain registrar instead of overwriting the existing nameserver.

Since there's a website running in the server,I'm afraid ,overwriting it for the new domain would cause some problem. Now I think if I should choose to overwrite so that it can connect to the correct server. I need your opinion on this urgently please. Thanks in advance.
 

ravi9

Well-Known Member
Oct 31, 2013
65
1
6
India
cPanel Access Level
Website Owner
I am unable to get your problem. Please explain in details.

Let's say your website address is:
domain.com


And your server nameserver address are:
ns1.host.com
ns2.host.com


Your server IP is
1.1.1.1

Now please explains, what is your problem.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,903
2,226
363
cPanel Access Level
DataCenter Provider
Twitter
Hello :)

Please register your name servers with IP addresses associated with your cPanel server at the domain registrar. There are guides on how to complete this at different domain registrars at:

Register Name Server

Next, modify the default name servers for new accounts under the "Nameservers" section via:

"WHM Home » Server Configuration » Basic cPanel & WHM Setup"

Then, update the "A" records for your name servers to match the IP addresses you used for your name servers at the registrar. The "A" records can be added by editing the DNS Zone for your primary domain name associated with your name servers via:

"WHM Home » DNS Functions » Edit DNS Zone"

Finally, update the name servers for your domain name at the domain registrar, using the ones that you created.

Thank you.
 

vani

Member
Nov 8, 2013
8
0
1
cPanel Access Level
Root Administrator
Hi all !

Thanks for your comments. I can login to Cpanel, connection with the server also successful using the IP address in HOST field at FTP. I'm unable to connect using the HOST as this ftp.mydomain.net. I'm not sure if this is causing the problem. I did locate the www directory inside public_html. Yet I'm unable to call the web files in the browser . It says the page I've requested not found in the server? Where the mistake lies?
 

vani

Member
Nov 8, 2013
8
0
1
cPanel Access Level
Root Administrator
To add more info:

I can connect via quickconnect using ip address in host field but not via site manager by choosing the right protocol. WHy is this error?

- - - Updated - - -

When creating the domain ,do I need to overwrite the existing nameserver or select new nameserver with registrar? As I remembered I didn't choose any and afraid to overwrite as there's another website running on it. Overwiting existing nameserver will cause any problem with the other web or not? Kindly advise,I'm puzzled. Thanks.
 

vani

Member
Nov 8, 2013
8
0
1
cPanel Access Level
Root Administrator
If you can connect via IP address in host part and not using the domain name. The issue is exactly with the nameserver resolution.

If you have an existing working nameserver for that server you just have to use that for the extra domains added to the server.
Hi Thanks for your advice. I suspect the same,so can I select overwrite existing nameserver in the option? Won't it affect the current website?
server.png


Or which option to click to connect to existing nameserver?

Kindly advise.Thanks a lot!
 
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