Cryptic message : cpanel general exception

Operating System & Version
CENTOS 7.7 virtuozzo
cPanel & WHM Version
v86.0.13

chanklish

Well-Known Member
May 22, 2015
103
1
68
kinshasa
cPanel Access Level
Root Administrator
hello
please help me understand what is happening
this service cpanel-dovecot-solr failed with the following error :

The service “cpanel-dovecot-solr” appears to be down.
Serverserver
Primary IP Address174.138.xxx.xxx
Service Namecpanel-dovecot-solr
Service Statusfailed ⛔
NotificationThe service “cpanel-dovecot-solr” appears to be down.
Service Check MethodThe system’s command to check or to restart this service failed.
Number of Restart Attempts1
Service Check Raw Output(XID gj9yx5) The “cpanel_dovecot_solr” service is down.

The subprocess “/usr/local/cpanel/scripts/restartsrv_cpanel_dovecot_solr” reported error number 3 when it ended.
Startup LogJan 29 00:29:47 server systemd[1]: Starting Solr for cPanel Dovecot...
Jan 29 00:29:47 server solr[914061]: Warning: Available entropy is low. As a result, use of the UUIDField, SSL, or any other features that require
Jan 29 00:29:47 server solr[914061]: RNG might not work properly. To check for the amount of available entropy, use 'cat /proc/sys/kernel/random/entropy_avail'.
Jan 29 00:29:52 server solr[914061]: [170B blob data]
Jan 29 00:29:52 server solr[914061]: Started Solr server on port 8984 (pid=914104). Happy searching!
Jan 29 00:29:52 server systemd[1]: Started Solr for cPanel Dovecot.
Feb 22 09:53:36 server systemd[1]: Stopping Solr for cPanel Dovecot...
Feb 22 09:53:36 server solr[522917]: Sending stop command to Solr running on port 8984 ... waiting up to 180 seconds to allow Jetty process 739 to stop gracefully.
Feb 22 09:53:36 server solr[522917]: Picked up JAVA_TOOL_OPTIONS: -DSTOP.KEY=NvWMXGeUxquilFAx9cGSh6yCP7GsHOMy
Feb 22 09:53:39 server systemd[1]: Stopped Solr for cPanel Dovecot.
Feb 22 09:53:59 server systemd[1]: Starting Solr for cPanel Dovecot...
Feb 22 09:54:01 server solr[666]: Warning: Available entropy is low. As a result, use of the UUIDField, SSL, or any other features that require
Feb 22 09:54:01 server solr[666]: RNG might not work properly. To check for the amount of available entropy, use 'cat /proc/sys/kernel/random/entropy_avail'.
Feb 22 09:54:11 server solr[666]: [278B blob data]
Feb 22 09:54:11 server solr[666]: Started Solr server on port 8984 (pid=731). Happy searching!
Feb 22 09:54:11 server systemd[1]: Started Solr for cPanel Dovecot.
Mar 13 04:30:48 server systemd[1]: cpanel-dovecot-solr.service: main process exited, code=killed, status=6/ABRT
Mar 13 04:30:48 server systemd[1]: cpanel-dovecot-solr.service: control process exited, code=exited status=1
Mar 13 04:30:48 server systemd[1]: Unit cpanel-dovecot-solr.service entered failed state.
Mar 13 04:30:48 server systemd[1]: cpanel-dovecot-solr.service failed.
Memory Information
Used5.73 GB
Available3.21 GB
Installed5 GB
Load Information1.42 1.33 1.21
Uptime19 days, 18 hours, 43 minutes, and 45 seconds
IOStat Informationavg-cpu: %user %nice %system %iowait %steal %idle 6.60 0.26 0.56 0.00 0.00 92.57 Device: tps kB_read/s kB_wrtn/s kB_read kB_wrtn
Top Processes
PID
Owner​
CPU %
Memory %
Command
400843root97.3011.07/usr/local/cpanel/3rdparty/bin/clamscan --exclude-dir=virtfs -ir /home/
413773cpanelsolr66.2013.60/usr/lib/jvm/jre-1.8.0/bin/java -server -Xms512m -Xmx512m -XX:+UseG1GC -XX:+PerfDisableSharedMem -XX:+ParallelRefProcEnabled -XX:MaxGCPauseMillis=250 -XX:+UseLargePages -XX:+AlwaysPreTouch -verbose:gc -XX:+PrintHeapAtGC -XX:+PrintGCDetails -XX:+PrintGCDateStamps -XX:+PrintGCTimeStamps -XX:+PrintTenuringDistribution -XX:+PrintGCApplicationStoppedTime -Xloggc:/home/cpanelsolr/server/logs/solr_gc.log -XX:+UseGCLogFileRotation -XX:NumberOfGCLogFiles=9 -XX:GCLogFileSize=20M -Dsolr.log.dir=/home/cpanelsolr/server/logs -Djetty.port=8984 -DSTOP.PORT=7984 -Dhost=127.0.0.1 -Duser.timezone=UTC -Djetty.home=/home/cpanelsolr/server -Dsolr.solr.home=/home/cpanelsolr/server/solr -Dsolr.data.home= -Dsolr.install.dir=/home/cpanelsolr -Dsolr.default.confdir=/home/cpanelsolr/server/solr/configsets/_default/conf -Xss256k -Dsolr.jetty.https.port=8984 -Dsolr.autoSoftCommit.maxTime=3000 -Dsolr.log.muteconsole -XX:OnOutOfMemoryError=/home/cpanelsolr/bin/oom_solr.sh 8984 /home/cpanelsolr/server/logs -jar start.jar --module=http
1019root1.086.64/usr/local/cpanel/3rdparty/bin/clamd
382543root0.190.95/usr/local/cpanel/3rdparty/perl/530/bin/perl -T -w /usr/local/cpanel/3rdparty/bin/spamd --max-spare=1 --max-children=3 --max-children=12 --max-spare=3 --allowed-ips=127.0.0.1,::1 --pidfile=/var/run/spamd.pid --listen=5
408787root0.070.22lfd - sleeping


then i received this email

Cpanel::Exception::HTTP::Network/(XID 9ccvvy) The system failed to send an <abbr title="Hypertext Transfer Protocol">HTTP</abbr> “GET” request to “http://7lppIREvrjtWLn2o:[email protected]:8984/solr/dovecot/update?commit=true” because of an error: Could not connect to '127.0.0.1:8984': Connection refused
at /usr/local/cpanel/Cpanel/HTTP/Client.pm line 115.
Cpanel::HTTP::Client::request(Cpanel::HTTP::Client=HASH(0x1d371a0), "GET", "http://7lppIREvrjtWLn2o:__CPANEL_URLPW_HIDDEN__\@127.0.0.1:8984/solr/"..., HASH(0x1fc18b0)) called at (eval 3) line 6
HTTP::Tiny::get(Cpanel::HTTP::Client=HASH(0x1d371a0), "http://7lppIREvrjtWLn2o:__CPANEL_URLPW_HIDDEN__\@127.0.0.1:8984/solr/"...) called at /var/cpanel/perl/Cpanel/Dovecot/Solr/Utils.pm line 129
Cpanel::Dovecot::Solr::Utils::call_commit() called at /usr/local/cpanel/3rdparty/scripts/cpanel_dovecot_solr_commit line 40
scripts::cpanel_dovecot_solr_commit::run("scripts::cpanel_dovecot_solr_commit") called at /usr/local/cpanel/3rdparty/scripts/cpanel_dovecot_solr_commit line 35
 
Last edited by a moderator:

cPanelLauren

Product Owner II
Staff member
Nov 14, 2017
13,274
1,286
313
Houston
Hello,

It looks like it's being stopped:

Warning: Available entropy is low. As a result, use of the UUIDField, SSL, or any other features that require RNG might not work properly.
What's the output of the following?
Code:
cat /proc/sys/kernel/random/entropy_avail
 

cPanelLauren

Product Owner II
Staff member
Nov 14, 2017
13,274
1,286
313
Houston
That seems pretty low actually.

Check out the articles here: