CSF Blocking Users Connection from Email

[Adam Boustead]

Hi all,

I have a customer that we provide email for who runs there email on Apple Mail.

For some reason ConfigServer firewall is blocking IP connections from her IP stating;

Failed IMAP login from *.*.*.* 10 in the last 3600 Seconds.

I've double checked the passwords are correct and they can send / receive email fine when i get rid of the block.

She has a dynamic IP so this is happening every day or so when her IP Changes.

Would anyone be able to point me in the right direction.

 

[Tearabite]

i've had a similar issue and it turned out there was another device in the customer's house with old login info that was trying to connect.
Man, THAT took a while to troubleshoot/figure out!

 

[cPanelMichael]

Hello @Adam Boustead,

Let us know if the previous post helps.

Thank you.