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CSF Blocking Users Connection from Email

Discussion in 'E-mail Discussion' started by Adam Boustead, Feb 8, 2018.

  1. Adam Boustead

    Adam Boustead Member

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    Hi all,

    I have a customer that we provide email for who runs there email on Apple Mail.

    For some reason ConfigServer firewall is blocking IP connections from her IP stating;

    Failed IMAP login from *.*.*.* 10 in the last 3600 Seconds.

    I've double checked the passwords are correct and they can send / receive email fine when i get rid of the block.

    She has a dynamic IP so this is happening every day or so when her IP Changes.

    Would anyone be able to point me in the right direction.
     
  2. Tearabite

    Tearabite Well-Known Member

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    i've had a similar issue and it turned out there was another device in the customer's house with old login info that was trying to connect.
    Man, THAT took a while to troubleshoot/figure out!
     
    cPWilliamL likes this.
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello @Adam Boustead,

    Let us know if the previous post helps.

    Thank you.
     
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