You do need to be sure to enable all the logging features in the csf configuration so that you can check /var/log/messages for block messages for the IP concerned to try and identify which rule in the the INPUT iptables chain is blocking the IP.
One other final thing that I discovered recently, if your server has multiple configured NIC's make sure that both are considerd in the csf configuration. That is, if ones for a LAN then add it to the ETH_DEVICE_SKIP list, or set ETH_DEVICE to eth+ so that the firewall is applied to both NICs, otherwise iptables seems to have problems.
One other final thing that I discovered recently, if your server has multiple configured NIC's make sure that both are considerd in the csf configuration. That is, if ones for a LAN then add it to the ETH_DEVICE_SKIP list, or set ETH_DEVICE to eth+ so that the firewall is applied to both NICs, otherwise iptables seems to have problems.