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CSR Generation - A fatal error or timeout occurred while processing this directive.

Discussion in 'General Discussion' started by webofelix, Sep 26, 2017.

  1. webofelix

    webofelix Registered

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    On the WHM I have a domain called telefo****
    - when I via cPanel for that domain try to generate a "Certificate Signing Requests (CSR)" I get this error:

    Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Can't use string ("") as an ARRAY ref while "strict refs" in use at /usr/local/cpanel/Cpanel/Locale.pm line 543.
    ]
    [TEXT]=[]
    at cpanel.pl line 1148.
    main::cptt_exectag("<?cptt ssl/list_csrs.tt ?>") called at cpanel.pl line 4300
    main::dotag_finished_headers(0) called at cpanel.pl line 4113
    main::cpanel_parseblock("<?cptt ssl/list_csrs.tt ?>\x{a}") called at cpanel.pl line 4027
    main::y(GLOB(0x4b0c928)) called at cpanel.pl line 5396
    main::run_standard_mode() called at cpanel.pl line 831

    And when trying to generate a "Private Keys (KEY)" and enter the domains for the key


    ...I get this error: The system could not load the SSL datastore file “/home/t****en/ssl/ssl.db” because it is inaccessible or owned by the wrong user.

    Hope you can help? Any idea what is wrong...?
     
  2. webofelix

    webofelix Registered

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    From error log

    Code:
    Internal Server Error: "GET /brand/logo.png?58229394 HTTP/1.1" 500 Can't call method "info" on an undefined value at /usr/local/cpanel/Cpanel/Themes/CacheBuster.pm line 64.
    
    [2017-09-26 16:08:31 +0200] die [Internal Death while parsing ./frontend/paper_lantern/ssl/csrs.html.tt 49406] Template::Exception:
        [TYPE]=[undef]
        [INFO]=[Can't use string ("") as an ARRAY ref while "strict refs" in use at /usr/local/cpanel/Cpanel/Locale.pm line 543.
    ]
        [TEXT]=[]
     at cpanel.pl line 1148.
        main::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/csrs.html.tt") called at cpanel.pl line 5543
        main::_parse_auto_template("/usr/local/cpanel/base/frontend/paper_lantern/ssl/csrs.html.tt") called at cpanel.pl line 5388
        main::run_standard_mode() called at cpanel.pl line 831
    
    
    Software error: StatCache::Persistant was desynced from its store.  This generally means writing store failed.
     
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    Can you check to see if somehow the ownership of the files and directories for this account were manually set to the "root" user? EX:

    Code:
    ls -al /home/$username/
    Thank you.
     
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  4. webofelix

    webofelix Registered

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    Code:
    root@it01 [~]# ls -al /home/tele/
    total 84
    drwxr-xr-x  16 voice        voice        4096 Jan 13  2017 ./
    drwx--x--x. 22 root            root            4096 Sep 26 15:57 ../
    lrwxrwxrwx   1 voice        voice          41 Sep 25  2014 access-logs ->                                                                              /usr/local/apache/domlogs/tele/
    -rw-r--r--   1 voice        voice          18 Sep 24  2014 .bash_logout
    -rw-r--r--   1 voice        voice         176 Sep 24  2014 .bash_profile
    -rw-r--r--   1 voice        voice         124 Sep 24  2014 .bashrc
    -rw-------   1 voice        voice          15 Sep 25  2014 .contactemail
    drwxr-xr-x   3 voice        voice        4096 Feb 16  2016 .cpaddons/
    drwx------   5 voice        voice        4096 Jan 27  2016 .cpanel/
    drwxr-xr-x   5 tele            tele 4096       Sep 20 09:53 develop/
    drwxr-x---   4 voice        voice        4096 Feb 27  2015 etc/
    drwxr-x---   2 voice        voice        4096 Sep 25  2014 .htpasswds/
    drwx------   2 voice        voice        4096 Sep 26  2014 .HttpRequest/
    -rw-------   1 voice        voice          12 Jan 27  2016 .lastlogin
    drwx------   2 voice        voice        4096 Oct 14  2016 logs/
    drwxr-x--x  10 voice        voice        4096 Oct 30  2015 mail/
    drwx------   3 voice        voice        4096 Sep 26  2014 .MirrorSearch/
    drwxr-x---   3 voice        voice        4096 Sep 25  2014 public_ftp/
    drwxr-xr-x  24 voice        voice        4096 Apr 27  2015 public_html/
    drwxr-xr-x   5 voice        voice        4096 Jan 27  2016 ssl/
    drwxr-xr-x   3 voice        voice        4096 Jan 27  2016 SSL/
    drwxr-xr-x   8 voice        voice        4096 Jan 27  2016 tmp/
    lrwxrwxrwx   1 voice        voice          11 Sep 25  2014 www -> public_h                                                                             tml/
    root@it01 [~]#
     
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Twitter:
    Hello,

    Can you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
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