CSR Generation - A fatal error or timeout occurred while processing this directive.

webofelix

Registered
Sep 26, 2017
3
0
1
IN
cPanel Access Level
Root Administrator
On the WHM I have a domain called telefo****
- when I via cPanel for that domain try to generate a "Certificate Signing Requests (CSR)" I get this error:

Template::Exception:
[TYPE]=[undef]
[INFO]=[Can't use string ("") as an ARRAY ref while "strict refs" in use at /usr/local/cpanel/Cpanel/Locale.pm line 543.
]
[TEXT]=[]
at cpanel.pl line 1148.
main::cptt_exectag("<?cptt ssl/list_csrs.tt ?>") called at cpanel.pl line 4300
main::dotag_finished_headers(0) called at cpanel.pl line 4113
main::cpanel_parseblock("<?cptt ssl/list_csrs.tt ?>\x{a}") called at cpanel.pl line 4027
main::y(GLOB(0x4b0c928)) called at cpanel.pl line 5396
main::run_standard_mode() called at cpanel.pl line 831

And when trying to generate a "Private Keys (KEY)" and enter the domains for the key


...I get this error: The system could not load the SSL datastore file “/home/t****en/ssl/ssl.db” because it is inaccessible or owned by the wrong user.

Hope you can help? Any idea what is wrong...?
 

webofelix

Registered
Sep 26, 2017
3
0
1
IN
cPanel Access Level
Root Administrator
From error log

Code:
Internal Server Error: "GET /brand/logo.png?58229394 HTTP/1.1" 500 Can't call method "info" on an undefined value at /usr/local/cpanel/Cpanel/Themes/CacheBuster.pm line 64.

[2017-09-26 16:08:31 +0200] die [Internal Death while parsing ./frontend/paper_lantern/ssl/csrs.html.tt 49406] Template::Exception:
    [TYPE]=[undef]
    [INFO]=[Can't use string ("") as an ARRAY ref while "strict refs" in use at /usr/local/cpanel/Cpanel/Locale.pm line 543.
]
    [TEXT]=[]
 at cpanel.pl line 1148.
    main::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/csrs.html.tt") called at cpanel.pl line 5543
    main::_parse_auto_template("/usr/local/cpanel/base/frontend/paper_lantern/ssl/csrs.html.tt") called at cpanel.pl line 5388
    main::run_standard_mode() called at cpanel.pl line 831


Software error: StatCache::Persistant was desynced from its store.  This generally means writing store failed.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,912
2,241
363
Hello,

Can you check to see if somehow the ownership of the files and directories for this account were manually set to the "root" user? EX:

Code:
ls -al /home/$username/
Thank you.
 

webofelix

Registered
Sep 26, 2017
3
0
1
IN
cPanel Access Level
Root Administrator
Code:
[email protected] [~]# ls -al /home/tele/
total 84
drwxr-xr-x  16 voice        voice        4096 Jan 13  2017 ./
drwx--x--x. 22 root            root            4096 Sep 26 15:57 ../
lrwxrwxrwx   1 voice        voice          41 Sep 25  2014 access-logs ->                                                                              /usr/local/apache/domlogs/tele/
-rw-r--r--   1 voice        voice          18 Sep 24  2014 .bash_logout
-rw-r--r--   1 voice        voice         176 Sep 24  2014 .bash_profile
-rw-r--r--   1 voice        voice         124 Sep 24  2014 .bashrc
-rw-------   1 voice        voice          15 Sep 25  2014 .contactemail
drwxr-xr-x   3 voice        voice        4096 Feb 16  2016 .cpaddons/
drwx------   5 voice        voice        4096 Jan 27  2016 .cpanel/
drwxr-xr-x   5 tele            tele 4096       Sep 20 09:53 develop/
drwxr-x---   4 voice        voice        4096 Feb 27  2015 etc/
drwxr-x---   2 voice        voice        4096 Sep 25  2014 .htpasswds/
drwx------   2 voice        voice        4096 Sep 26  2014 .HttpRequest/
-rw-------   1 voice        voice          12 Jan 27  2016 .lastlogin
drwx------   2 voice        voice        4096 Oct 14  2016 logs/
drwxr-x--x  10 voice        voice        4096 Oct 30  2015 mail/
drwx------   3 voice        voice        4096 Sep 26  2014 .MirrorSearch/
drwxr-x---   3 voice        voice        4096 Sep 25  2014 public_ftp/
drwxr-xr-x  24 voice        voice        4096 Apr 27  2015 public_html/
drwxr-xr-x   5 voice        voice        4096 Jan 27  2016 ssl/
drwxr-xr-x   3 voice        voice        4096 Jan 27  2016 SSL/
drwxr-xr-x   8 voice        voice        4096 Jan 27  2016 tmp/
lrwxrwxrwx   1 voice        voice          11 Sep 25  2014 www -> public_h                                                                             tml/
[email protected] [~]#
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,912
2,241
363
Hello,

Can you open a support ticket using the link in my signature so we can take a closer look?

Thank you.