eVdaimon

Member
Jun 1, 2011
9
2
53
Hi,

When using cURL at a PHP script, it produces error (7) at times.

I notice this on PayPal IPN script and Facebook login scripts which both use cURL.

Here is a sample error message:
PHP Fatal error: Uncaught exception 'Exception' with message 'cURL error: [7] Failed to connect to ipnpb.paypal.com port 443: Connection refused'

When I try using fsockopen for PayPal IPN, the error goes away. So, I already have a workaround. I am interested though to solve the cURL problem.

When the error hits, the only way I have to fix it, is to UPDATE WHM. When I update WHM, it is fixed. I suspect that during WHM update, something is restarted perhaps. What could this be?

Is perhaps cURL failing at some way? Perhaps tailwatchd could be helpful at such?

The frequency is random and I do not know what causes it. It can be once per day or once per week. There is no standard. I do update WHM daily anyway, to auto fix this, just in case.

However, when I read the update log, I see no reported issues. Everything seem fine.

This is not a firewall issue. I have already checked this. In general, I have checked a lot of things over... the years for this issue. I have found ways to work around it but it would be great if I could fix it at the first place.

Thank you
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
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eVdaimon

Member
Jun 1, 2011
9
2
53
Thank you for your response.

I have came across one of the links. Following the other one, I found different versions for openssl on the machine:

Code:
[root ~]# php --ri openssl

openssl

OpenSSL support => enabled
OpenSSL Library Version => OpenSSL 1.0.2q  20 Nov 2018
OpenSSL Header Version => OpenSSL 1.0.2q  20 Nov 2018
Openssl default config => /opt/cpanel/ea-openssl/etc/pki/tls/openssl.cnf
Code:
[root ~]# openssl
OpenSSL> version
OpenSSL 1.0.1e-fips 11 Feb 2013
Code:
 ~]# yum info openssl
Installed Packages
Name        : openssl
Arch        : x86_64
Version     : 1.0.1e
Release     : 57.el6
Size        : 4.1 M
Repo        : installed
From repo   : base
Summary     : A general purpose cryptography library with TLS implementation
URL         : http://www.openssl.org/
License     : OpenSSL
I also found this similar forums topic that has no final solution for the same issue: Issue with openssl version after update
 

eVdaimon

Member
Jun 1, 2011
9
2
53
Here it is:
Code:
[root]# rpm -qa |grep openssl
ea-openssl-1.0.2q-1.1.1.cpanel.x86_64
openssl-devel-1.0.1e-57.el6.x86_64
openssl-1.0.1e-57.el6.x86_64
[root]#
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
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Houston
Hi @eVdaimon

If you run
Code:
yum check-update openssl
is there an update available? If not do you have anything excluding OpenSSL updates in /etc/yum.conf?
Code:
grep "exclude" /etc/yum.conf
Also if you go to WHM>>Service Configuration>>Apache Configuration -> Global Configuration ->SSL/TLS Protocols can you tell me what protocols are enabled?

Thanks!
 

eVdaimon

Member
Jun 1, 2011
9
2
53
I do not see an update:
Code:
# yum check-update openssl
Loaded plugins: fastestmirror, security, universal-hooks
Loading mirror speeds from cached hostfile
 * EA4: 208.74.123.62
 * cpanel-addons-production-feed: 208.74.123.62
 * base: repos.dfw.quadranet.com
 * epel: d2lzkl7pfhq30w.cloudfront.net
 * extras: repos.dfw.quadranet.com
 * updates: repos.dfw.quadranet.com

Here are the exclude options:
Code:
]# grep "exclude" /etc/yum.conf
exclude=bind-chroot courier* dovecot* exim* filesystem httpd* mod_ssl* mydns* nsd* p0f php* proftpd* pure-ftpd* spamassassin* squirrelmail*
The Ssl/Tls protocols there are:
All -SSLv2 -SSLv3

The default option is TLSv1.2 though but is not checked.

In a production site, I used this to check what is used:
Code:
echo CURL_SSLVERSION_TLSv1_2;
echo '<br>';
$curl_info = curl_version();
echo $curl_info['ssl_version'];
I get:
6
OpenSSL/1.0.2q


Thank you
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Hi @eVdaimon


Can you please open a ticket using the link in my signature? I believe we can help you resolve this if we're able to look into the issue more in-depth Once open please reply with the Ticket ID here so that we can update this thread with the resolution once the ticket is resolved.


Thanks!
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
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Houston
Hello,


Based on the ticket it looks like the analysts were no longer able to replicate a connection issue. Can you confirm you're now able to connect to paypal successfully?
 

eVdaimon

Member
Jun 1, 2011
9
2
53
The analysts were not able to replicate it, indeed. It is because the server works fine most of the time and when it does, the issue does not happen. At some point it breaks and it is not only connection to PayPal that suffers but in general, any connection to a tls host.

We will wait for a time when the problem appears again, so the analysts can check it that time.
 
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eVdaimon

Member
Jun 1, 2011
9
2
53
Hello,

I posted to contribute the final verdict as found by cPanel support tickets.

It seems that nscd was responsible for these errors. A possible corruption of the "hosts" cache files has been indicated as the possible source of the trouble.

This was the commands chosen to fix it.

21:44:32] [11210247] [~]$ nscd --invalidate=hosts

[21:45:20] [11210247] [~]$ /scripts/restartsrv_nscd --status
nscd (/usr/sbin/nscd) is running as nscd with PID 45264 (pidfile+/proc check method).

There is no certainty that the problem will not re-appear but still the issue needs to be flagged as solved as the source was identified and the fix above worked.

Thank you
 
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