Custom branding style under x3 theme - issue

[MironJ]

Hello,

How to permanently save custom branding style under theme x3 for all reseller accounts?

I have duplicated "root" style and created my own style with custom header image and logo and own background color/image, after that I have clicked on "Apply to All Accounts" and "Set Default for New Accounts", all other styles are disabled, so clients can't change theme style.

And that is working for some time, but then suddenly everything is reverted back to original "root" style. Then I again login to whm, open branding editor and click on "Generate Sprites" under my style and then is again everything like I want.
Why is this happening? Why I need every few days re-generating sprites of my own style?

 

[cPanelDavidG]

Hello,

How to permanently save custom branding style under theme x3 for all reseller accounts?

I have duplicated "root" style and created my own style with custom header image and logo and own background color/image, after that I have clicked on "Apply to All Accounts" and "Set Default for New Accounts", all other styles are disabled, so clients can't change theme style.

And that is working for some time, but then suddenly everything is reverted back to original "root" style. Then I again login to whm, open branding editor and click on "Generate Sprites" under my style and then is again everything like I want.
Why is this happening? Why I need every few days re-generating sprites of my own style?

When you're using the Branding Editor, things shouldn't suddenly revert back. It sounds like you may have encountered a bug, please let our technical analysts take a look at the situation: http://go.cPanel.net/bugs

 

[NetHouseAsia]

I have the same problem... Please let me know what you find out..

 

[cPanelTristan]

Please submit a ticket to http://go.cpanel.net/bugs are indicated or using the link at the top of the forum. It is highly possible the other user might not submit a ticket or respond back to the thread to let us know the ticket number or resolution. Whenever a possible bug is suspected, we appreciate that a bug report would be opened. Please let us know the ticket number after you've opened it. Thanks!