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Custom Suspension Page?

Discussion in 'User Experience' started by Mr.I, Jan 18, 2012.

  1. Mr.I

    Mr.I Registered

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    I am trying to get suspension pages working for a client, he has a reseller account with a company and he wants a custom suspension page.

    So I open up his WHM and login then go to web template editor then go to suspended page and make all the changes he wanted, I save this - then I suspend a client of his to test it and when I visit their website it is just the default cPanel suspension page.

    How to fix this?
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello,

    I am unable to reproduce this behavior on my machine. Can you please try submitting a ticket via your provider to see what might not be working? I did the following for testing:

    1. Created a reseller in WHM > Reseller Center > Add Reseller Privilege
    2. Added ownership of an account to that reseller in WHM > Modify an Account area by selecting an account and picking that new reseller for the "Account Owner" dropdown
    3. Logged in as that reseller to WHM
    4. Went to WHM > Web Template Editor > Account Suspended section
    5. Modified that suspended page and clicked the "Save" button
    6. Went to WHM > Suspend/Unsuspend an Account section and suspended the domain
    7. Went to the domain in a browser where the new suspension page was showing.

    Additionally, the page did save to /var/cpanel/webtemplates/reselleruser/english/suspended.tmpl location on the machine where reselleruser is the username for my reseller.
     
  3. sneader

    sneader Well-Known Member

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    As an FYI, I'm having a similar problem, but with the root account. In WHM, I've edited the Suspended page and saved, and I can see that my /var/cpanel/webtemplates/root/english/suspended.tmpl has changed to what I want to use... but when I visit a suspended site (verified to be owned by 'root', verified to point to the right IP), it still shows the default suspended page.

    Just in case something was cached, I tried it on different browsers, different machines, different buildings. The default page still shows up.

    Open to ideas here.

    - Scott
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Hello Scott,

    Opening up a ticket would be the best idea I can think of doing on this one.

    Thanks!
     
  5. Lisaweb

    Lisaweb Registered

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    Hi Tristan! I am having the same problem. Was this ever resolved? If so, how can I fix it?

    Thanks much!
    Lisa
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    There were two issues mentioned in this thread. Could you let us know the specific problem you are experiencing?

    Thank you.
     
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