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Customer can't login it says 'ip has changed"

Discussion in 'General Discussion' started by WebHostPro, Jan 9, 2011.

  1. WebHostPro

    WebHostPro Well-Known Member
    PartnerNOC

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    I have a customer in the Philippines and every time he tries to login cpanel shows a error that says your IP has changed.

    Any idea how to remove this block.

    He is not blocked in the firewall.
    The message is in cpanel.
    He is a safe customer.

    I have his IP ig there is a place to whitelist him from a cpanel block.
     
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  2. texo

    texo Well-Known Member

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    Tweak Settings > Security

    Change "Cookie IP validation" from "strict" to "loose"
     
  3. WebHostPro

    WebHostPro Well-Known Member
    PartnerNOC

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    Perfect thanks!
     
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