Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Customer can't login it says 'ip has changed"

Discussion in 'General Discussion' started by WebHostPro, Jan 9, 2011.

  1. WebHostPro

    WebHostPro Well-Known Member
    PartnerNOC

    Joined:
    Jul 28, 2002
    Messages:
    1,618
    Likes Received:
    11
    Trophy Points:
    318
    Location:
    LA, Costa RIca
    cPanel Access Level:
    Root Administrator
    Twitter:
    I have a customer in the Philippines and every time he tries to login cpanel shows a error that says your IP has changed.

    Any idea how to remove this block.

    He is not blocked in the firewall.
    The message is in cpanel.
    He is a safe customer.

    I have his IP ig there is a place to whitelist him from a cpanel block.
     
  2. texo

    texo Well-Known Member

    Joined:
    Mar 28, 2007
    Messages:
    143
    Likes Received:
    0
    Trophy Points:
    166
    Tweak Settings > Security

    Change "Cookie IP validation" from "strict" to "loose"
     
  3. WebHostPro

    WebHostPro Well-Known Member
    PartnerNOC

    Joined:
    Jul 28, 2002
    Messages:
    1,618
    Likes Received:
    11
    Trophy Points:
    318
    Location:
    LA, Costa RIca
    cPanel Access Level:
    Root Administrator
    Twitter:
    Perfect thanks!
     
Loading...

Share This Page