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Customers deleting important files

Discussion in 'General Discussion' started by protocol, Jun 20, 2006.

  1. protocol

    protocol Well-Known Member
    PartnerNOC

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    We seem to have problems with customers deleting via FTP everything in there account before uploading their web site. i.e. deleleting public_html, mail, etc directories etc.

    This is a pain to fix as we end up either restoring a backup of the account of recreating it. Is there a way of stopping this happening either by not giving the user rights to delete or forcing the ftp server to send them into public_html first by default?

    Thanks
     
  2. WebScHoLaR

    WebScHoLaR Well-Known Member

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    No, there is no way to stop them from deleting the necessary files except spanking those clients :). Basically all files in the user's account are owned by user and they should be so you should explain your clients the importance of those directories.

    A better approcah is to open a thread in your forum (I guess you must have a forum) and explain the account's directory sturcture and make it sticky so that the new clients can go through that thread and know the importance.
     
  3. protocol

    protocol Well-Known Member
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    oh well. Thanks. We will have to make it a little clearer to them then.
     
  4. rpmws

    rpmws Well-Known Member

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    actually i have seen FrontPage do this when you try to publish without http:// . It goes into FTP mode and a box will pop-up and say. The current remote web contains the following files and folders that are not present in your local web. .. would you like to delete and replace them? yes / no

    People never see that they are under public_html and the folders it is talking about are mail, public_html, .. bla. If they were to install FP extensions it might save them this greif.
     
  5. protocol

    protocol Well-Known Member
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    Yeah, the client that sparked this is a frontpage user publishing to ftp://... Althought we always encourage publishing to http://.. they don't always get it. :-(

    It is a shame that the important conf files and even the mail cannot be stored somewhere else. I think other control panel systems may do it this way.
     
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