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Customizing notification template doesn't work

Discussion in 'General Discussion' started by Eran101, Jun 4, 2017.

  1. Eran101

    Eran101 Registered

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    Hi all,

    I tried to customize the notification template called "BandwidthUsageExceeded" (when the account exceeds or about to exceed the bandwidth limit).
    I followed the instructions on:
    Notification Templates - Version 64 Documentation - cPanel Documentation
    It doesn't work when I try to change User.html.tmpl or main.html.tmpl
    I copied the folder in the attached zip to /usr/local/cpanel/etc/icontacts_templates as written on the instructions.
    I would also like to know how send a CC of the customized alert email to the reseller of this account.

    Thanks
     
    #1 Eran101, Jun 4, 2017
    Last edited by a moderator: Jun 4, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To customize the bandwidth exceeded notification, you'd copy the template to the /var/cpanel/templates/icontact_templates/ directory with a command such as this:

    Code:
    cp -a /usr/local/cpanel/etc/icontact_templates/BandwidthUsageExceeded /var/cpanel/templates/icontact_templates/
    Then, you'd modify the template files within /var/cpanel/templates/icontact_templates/BandwidthUsageExceeded to customize the notification. Also, remember to copy over the include and wrapper directories:

    Code:
    cp -a /usr/local/cpanel/etc/icontacts_templates/include /var/cpanel/templates/icontact_templates/BandwidthUsageExceeded/
    cp -a /usr/local/cpanel/etc/icontacts_templates/wrapper /var/cpanel/templates/icontact_templates/BandwidthUsageExceeded/ 
    Could you verify if you completed these steps, and if so, let us know the specific changes you made to the template files?

    Thank you.
     
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