DA to cpanel help

[laci27]

Hello everyone,

I've searched everywhere but can't find a solution to my problem.
I migrated from DA to cpanel, the migration tool seems to work for most sites, but some of them end with this error message:

Extracting Domain....Done
Sorry, we were unable to transfer the account. Information about xxx's primary domain is either missing or corrupt. For more information, please examine /home/cpmove-xxx/cp/xxx

Usually the BIG files have this error, but it's not a rule. I've managed to restore 3 GB accounts with no problems.

 

[cPanelKeithS]

Try making the connection from the WHM Transfer Multiple Account UI again. Then run /scripts/pkgaccount $user on the DA server. Or feel free to submit a ticket and we will be happy to see what the issue is.

 

[laci27]

i've tried that, it doesn't work. it says
Sorry, we were unable to transfer the account. Information about xxx's primary domain is either missing or corrupt. For more information, please examine /home/backup/cpbackup/weekly/xxx/cp/xxx Account Restore Failed... Restore failed.