The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

DA to cpanel help

Discussion in 'Migrate to cPanel' started by laci27, Aug 31, 2011.

  1. laci27

    laci27 Registered

    Joined:
    Dec 20, 2006
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Hello everyone,

    I've searched everywhere but can't find a solution to my problem.
    I migrated from DA to cpanel, the migration tool seems to work for most sites, but some of them end with this error message:

    Extracting Domain....Done
    Sorry, we were unable to transfer the account. Information about xxx's primary domain is either missing or corrupt. For more information, please examine /home/cpmove-xxx/cp/xxx

    Usually the BIG files have this error, but it's not a rule. I've managed to restore 3 GB accounts with no problems.
     
  2. cPanelKeithS

    cPanelKeithS Active Member
    Staff Member

    Joined:
    Oct 14, 2008
    Messages:
    31
    Likes Received:
    1
    Trophy Points:
    8
    Try making the connection from the WHM Transfer Multiple Account UI again. Then run /scripts/pkgaccount $user on the DA server. Or feel free to submit a ticket and we will be happy to see what the issue is.
     
  3. laci27

    laci27 Registered

    Joined:
    Dec 20, 2006
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    i've tried that, it doesn't work. it says
    Sorry, we were unable to transfer the account. Information about xxx's primary domain is either missing or corrupt. For more information, please examine /home/backup/cpbackup/weekly/xxx/cp/xxx Account Restore Failed... Restore failed.
     
    #3 laci27, Sep 1, 2011
    Last edited: Sep 1, 2011
Loading...

Share This Page