Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

DA to cpanel help

Discussion in 'Migrate to cPanel' started by laci27, Aug 31, 2011.

  1. laci27

    laci27 Registered

    Joined:
    Dec 20, 2006
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    151
    Hello everyone,

    I've searched everywhere but can't find a solution to my problem.
    I migrated from DA to cpanel, the migration tool seems to work for most sites, but some of them end with this error message:

    Extracting Domain....Done
    Sorry, we were unable to transfer the account. Information about xxx's primary domain is either missing or corrupt. For more information, please examine /home/cpmove-xxx/cp/xxx

    Usually the BIG files have this error, but it's not a rule. I've managed to restore 3 GB accounts with no problems.
     
    #1 laci27, Aug 31, 2011
  2. cPanelKeithS

    cPanelKeithS Active Member
    Staff Member

    Joined:
    Oct 14, 2008
    Messages:
    32
    Likes Received:
    1
    Trophy Points:
    133
    Try making the connection from the WHM Transfer Multiple Account UI again. Then run /scripts/pkgaccount $user on the DA server. Or feel free to submit a ticket and we will be happy to see what the issue is.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelKeithS, Sep 1, 2011
  3. laci27

    laci27 Registered

    Joined:
    Dec 20, 2006
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    151
    i've tried that, it doesn't work. it says
    Sorry, we were unable to transfer the account. Information about xxx's primary domain is either missing or corrupt. For more information, please examine /home/backup/cpbackup/weekly/xxx/cp/xxx Account Restore Failed... Restore failed.
     
    #3 laci27, Sep 1, 2011
    Last edited: Sep 1, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - cpanel help
  1. KFoe

    SOLVED Cpanel University is there a chat or group I can join for help?

    KFoe, Jul 8, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    114
    cPanelLauren
    Jul 9, 2018
  2. Abdi

    Help to get started with cPanel

    Abdi, Jun 19, 2017, in forum: General Discussion
    Replies:
    1
    Views:
    344
    cPanelMichael
    Jun 20, 2017
  3. itmonitor

    Help with customised logo cPanel + Webmail

    itmonitor, Jun 9, 2017, in forum: Workarounds and Optimization
    Replies:
    7
    Views:
    750
    Infopro
    Jun 9, 2017
  4. eternesse

    im looking some help for my cpanel

    eternesse, Sep 1, 2016, in forum: General Discussion
    Replies:
    1
    Views:
    643
    Infopro
    Sep 1, 2016
  5. Rob CZ

    New Thread When installing SSL via cPanel, "...already has a website on the IP address *..." error message

    Rob CZ, Aug 20, 2018 at 11:20 AM, in forum: General Discussion
    Replies:
    6
    Views:
    39
    Rob CZ
    Aug 20, 2018 at 12:44 PM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice