laci27

Registered
Dec 20, 2006
2
0
151
Hello everyone,

I've searched everywhere but can't find a solution to my problem.
I migrated from DA to cpanel, the migration tool seems to work for most sites, but some of them end with this error message:

Extracting Domain....Done
Sorry, we were unable to transfer the account. Information about xxx's primary domain is either missing or corrupt. For more information, please examine /home/cpmove-xxx/cp/xxx

Usually the BIG files have this error, but it's not a rule. I've managed to restore 3 GB accounts with no problems.
 

cPanelKeithS

Active Member
Staff member
Oct 14, 2008
32
1
133
Try making the connection from the WHM Transfer Multiple Account UI again. Then run /scripts/pkgaccount $user on the DA server. Or feel free to submit a ticket and we will be happy to see what the issue is.
 

laci27

Registered
Dec 20, 2006
2
0
151
i've tried that, it doesn't work. it says
Sorry, we were unable to transfer the account. Information about xxx's primary domain is either missing or corrupt. For more information, please examine /home/backup/cpbackup/weekly/xxx/cp/xxx Account Restore Failed... Restore failed.
 
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