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DA to cpanel help

Discussion in 'Migrate to cPanel' started by laci27, Aug 31, 2011.

  1. laci27

    laci27 Registered

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    Hello everyone,

    I've searched everywhere but can't find a solution to my problem.
    I migrated from DA to cpanel, the migration tool seems to work for most sites, but some of them end with this error message:

    Extracting Domain....Done
    Sorry, we were unable to transfer the account. Information about xxx's primary domain is either missing or corrupt. For more information, please examine /home/cpmove-xxx/cp/xxx

    Usually the BIG files have this error, but it's not a rule. I've managed to restore 3 GB accounts with no problems.
     
    #1 laci27, Aug 31, 2011
  2. cPanelKeithS

    cPanelKeithS Active Member
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    Try making the connection from the WHM Transfer Multiple Account UI again. Then run /scripts/pkgaccount $user on the DA server. Or feel free to submit a ticket and we will be happy to see what the issue is.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelKeithS, Sep 1, 2011
  3. laci27

    laci27 Registered

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    i've tried that, it doesn't work. it says
    Sorry, we were unable to transfer the account. Information about xxx's primary domain is either missing or corrupt. For more information, please examine /home/backup/cpbackup/weekly/xxx/cp/xxx Account Restore Failed... Restore failed.
     
    #3 laci27, Sep 1, 2011
    Last edited: Sep 1, 2011
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