Daily Backups not working, only Backup System Files do

MaRiOsGR66

Well-Known Member
Feb 18, 2011
111
1
68
cPanel Access Level
Root Administrator
Hello,

I've setup in 3 cpanel servers and yesterday I did enable the Backup option with the above:

Backup Status - Enabled
Backup Type - Compressed

Scheduling and Retention
Backup Daily - Enabled
Sunday Monday Tuesday Wednesday Thursday Friday Saturday - all enabled
Retain 7 Daily Backups

Backup Weekly - Enabled
Retain 4 Weekly backups.

Backup Monthly - Enabled
1st of the month - Enabled
Retain 1 Monthly backups.

Files
Backup Accounts - Enabled

Backup System Files - Enabled

Databases - Per Account Only

Additional Destinations - FTP account tested and Validated.

Today I do check the backup FTP,
and from the 3 servers I only see 1 backup file each uploaded called "system_files.tar"

Any ideas why there wasn't any Daily backup created ? Am I doing something wrong ?

thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello :)

Check to ensure your users are enabled for backups via:

"WHM Home » Backup » Backup User Selection"

Thank you.
 

Infopro

Well-Known Member
May 20, 2003
17,091
516
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
Hello Michael,

thank you,
each time we do create a new website/account we have to add the user to the backup manually ?
No, you shouldn't. Feel free to test this on your end though. Create a fake account with a fake domain. Then check User Selection. You should see that the fake account is listed, and enabled for backup.