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Daily Backups not working, only Backup System Files do

Discussion in 'Data Protection' started by MaRiOsGR66, Dec 10, 2014.

  1. MaRiOsGR66

    MaRiOsGR66 Well-Known Member

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    Hello,

    I've setup in 3 cpanel servers and yesterday I did enable the Backup option with the above:

    Backup Status - Enabled
    Backup Type - Compressed

    Scheduling and Retention
    Backup Daily - Enabled
    Sunday Monday Tuesday Wednesday Thursday Friday Saturday - all enabled
    Retain 7 Daily Backups

    Backup Weekly - Enabled
    Retain 4 Weekly backups.

    Backup Monthly - Enabled
    1st of the month - Enabled
    Retain 1 Monthly backups.

    Files
    Backup Accounts - Enabled

    Backup System Files - Enabled

    Databases - Per Account Only

    Additional Destinations - FTP account tested and Validated.

    Today I do check the backup FTP,
    and from the 3 servers I only see 1 backup file each uploaded called "system_files.tar"

    Any ideas why there wasn't any Daily backup created ? Am I doing something wrong ?

    thank you.
     
    #1 MaRiOsGR66, Dec 10, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello :)

    Check to ensure your users are enabled for backups via:

    "WHM Home » Backup » Backup User Selection"

    Thank you.
     
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    #2 cPanelMichael, Dec 10, 2014
  3. MaRiOsGR66

    MaRiOsGR66 Well-Known Member

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    Hello Michael,

    thank you,
    each time we do create a new website/account we have to add the user to the backup manually ?
     
    #3 MaRiOsGR66, Dec 10, 2014
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    No, you shouldn't. Feel free to test this on your end though. Create a fake account with a fake domain. Then check User Selection. You should see that the fake account is listed, and enabled for backup.
     
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    #4 Infopro, Dec 10, 2014
  5. MaRiOsGR66

    MaRiOsGR66 Well-Known Member

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    I just did that (added one fake account in each server)

    thank you very much for your fast replies.
     
    #5 MaRiOsGR66, Dec 11, 2014
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