Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Daily email - [checkperl​modules] The perl module Quota could not be installed.

Discussion in 'E-mail Discussion' started by BasicLink SA, Aug 30, 2011.

  1. BasicLink SA

    BasicLink SA Member

    Joined:
    Aug 30, 2011
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    DataCenter Provider
    We are receiving an email every day titled "[checkperl​modules] The perl module Quota could not be installed."

    The body of the email shows this error:
    Can't locate Quota.pm in @INC (@INC contains: /usr/local/lib/perl5/5.8.8/x86_64-linux /usr/local/lib/perl5/5.8.8 /usr/local/lib/perl5/site_perl/5.8.8/x86_64-linux /usr/local/lib/perl5/site_perl/5.8.8 /usr/local/lib/perl5/site_perl .) at - line 1.
    BEGIN failed--compilation aborted at - line 1.

    Searching the forums doesn't show me any others with the same issue but I did see some possible fixes:
    /usr/local/cpanel/bin/checkperlmodules
    /scripts/ensurerpm quota
    /scripts/upcp --force

    I tried them but it did not fix the issue. This is the relevant output:


    /usr/local/cpanel/bin/checkperlmodules

    <snip>
    Finding PREREQ from Makefile ...
    Checking if you have ExtUtils::MakeMaker 0 ... Yes (6.59)
    Building Quota-1.6.6 ... cp Quota.pm blib/lib/Quota.pm
    AutoSplitting blib/lib/Quota.pm (blib/lib/auto/Quota)
    /usr/local/bin/perl /usr/local/lib/perl5/5.8.8/ExtUtils/xsubpp -typemap /usr/local/lib/perl5/5.8.8/ExtUtils/typemap Quota.xs > Quota.xsc && mv Quota.xsc Quota.c
    You need to make a myconfig.h. See the file INSTALL.
    make: *** [myconfig.h] Error 1
    FAIL
    ! Installing Quota failed. See /home/.cpanm/build.log for details.
    <snip>



    /scripts/ensurerpm quota

    Loaded plugins: fastestmirror
    Loading mirror speeds from cached hostfile
    * base: mirror.teklinks.com
    * epel: Georgia Tech Software Library (GTlib) | Home
    * extras: mirror.ash.fastserv.com
    * updates: Georgia Tech Software Library (GTlib) | Home
    Setting up Install Process
    Package 1:quota-3.17-10.el6.x86_64 already installed and latest version
    Nothing to do


    /scripts/upcp --force

    <snip>
    [20110830.143311] [5138] Finding PREREQ from Makefile ...
    [20110830.143311] [5138] Checking if you have ExtUtils::MakeMaker 0 ... Yes (6.59)
    [20110830.143312] [5138] Building Quota-1.6.6 ... cp Quota.pm blib/lib/Quota.pm
    [20110830.143312] [5138] AutoSplitting blib/lib/Quota.pm (blib/lib/auto/Quota)
    [20110830.143312] [5138] /usr/local/bin/perl /usr/local/lib/perl5/5.8.8/ExtUtils/xsubpp -typemap /usr/local/lib/perl5/5.8.8/ExtUtils/typemap Quota.xs > Quota.xsc && mv Quota.xsc Quota.c
    [20110830.143312] [5138] You need to make a myconfig.h. See the file INSTALL.
    [20110830.143312] [5138] make: *** [myconfig.h] Error 1
    [20110830.143312] [5138] FAIL
    [20110830.143312] [5138] ! Installing Quota failed. See /home/.cpanm/build.log for details.
    <snip>


    This is WHM 11.30.2 (build 1) on CENTOS 6.0 x86_64 on a Linode VPS.

    Any help on correcting this problem will be appreciated.

    Stephane
     
    #1 BasicLink SA, Aug 30, 2011
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Are there any additional details about the failure in /home/.cpanm/build.log location as indicated in the error message?

    We have another ticket (1770725) I found about CentOS 6 where quota failed to install but that ticket resulted in changing to CentOS 5 instead. Could you please open up a ticket about this issue so we can attempt to replicate it to see what is happening? This might be a case for an incompatibility with CentOS 6 and we would want to know about it. You can submit a ticket using WHM > Support Center > Contact cPanel or using the link in my signature.

    Upon opening up a ticket, it would be greatly appreciated if you would post the ticket number here for reference.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelTristan, Aug 30, 2011
  3. BasicLink SA

    BasicLink SA Member

    Joined:
    Aug 30, 2011
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    DataCenter Provider
    There is no useful information in /home/.cpanm/build.log, it's an endless loop actually!

    <snip>
    -> OK
    Checking dependencies from MYMETA.yml ...
    Finding PREREQ from Makefile ...
    Checking if you have ExtUtils::MakeMaker 0 ... Yes (6.59)
    Building Quota-1.6.6
    -> FAIL Installing Quota failed. See /home/.cpanm/build.log for details.


    I will submit a trouble ticket.

    Stephane


    EDIT: Ticket is 1842718
     
    #3 BasicLink SA, Aug 30, 2011
    Last edited: Aug 30, 2011
  4. mpkossen

    mpkossen Member

    Joined:
    Jul 19, 2010
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    51
    I'm having the same issue, but I cannot access the ticket. Where can I get an account to view the ticket?
     
    #4 mpkossen, Sep 1, 2011
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,855
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    It was discovered the use of a custom kernel caused this problem. The resolution offered was to switch back to a standard kernel provided with the Operating System. If you would like our staff to investigate the issue for you on your server, you can open a ticket via:

    Submit A Ticket

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 cPanelMichael, Sep 1, 2011
  6. mpkossen

    mpkossen Member

    Joined:
    Jul 19, 2010
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    51
    Thanks, Michael. I imagine it is a custom kernel provided by my hosting provider, I'll have a look at that.
     
    #6 mpkossen, Sep 1, 2011
  7. BasicLink SA

    BasicLink SA Member

    Joined:
    Aug 30, 2011
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    DataCenter Provider
    Yes the problem was the 3.0.0 kernel that is the default in the distribution on linode.

    It was recommended that I use the default kernel for that OS (CentOS) but that wasn't available or I couldn't find it. I used the latest 2.6 kernel, "Latest 2.6 (2.6.39.1-x86_64-linode19)".

    I did that yesterday and it seemed to work fine. I wanted to wait overnight to see if I received the warming email and I did not so I would say this is solved.

    Thanks everyone for your assistance.
     
    #7 BasicLink SA, Sep 1, 2011
  8. cPanelTristan

    cPanelTristan Quality Assurance Analyst
    Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    32
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    You may want to let Linode know about the issue with that happening on their default 3.0.0 kernel for CentOS 6, since they may well run into more users with that same issue.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelTristan, Sep 1, 2011
  9. mpkossen

    mpkossen Member

    Joined:
    Jul 19, 2010
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    51
    I'm with Linode as well, so I'll also submit a ticket to notify them of an issue with the kernel. I'll see if going back to "Latest 2.6 (2.6.39.1-x86_64-linode19)" help soon.

    Thanks.
     
    #9 mpkossen, Sep 2, 2011
  10. EH-Chris

    EH-Chris Member

    Joined:
    Sep 20, 2004
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    151
    cPanel Access Level:
    Root Administrator
    Re: Daily email - [checkperl​modules] The perl module Quota could not be in

    You may want to update your tickets with cPanel, this isn't a Linode-specific issue, it's an issue with the Perl module itself.
    http://api.metacpan.org/source/TOMZO/Quota-1.6.6/Makefile.PL

    Specifically-
    elsif($os =~ /^Linux 2/) { $config='linux.h'; $picobj='linuxapi.o'; }
     
    #10 EH-Chris, Sep 15, 2011
  11. fortscan

    fortscan Registered

    Joined:
    Oct 27, 2011
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    Root Administrator
    Re: Daily email - [checkperl​modules] The perl module Quota could not be in

    We experienced the same problem with CentOS 6 + 3.x kernels, and the issue was indeed related to the Perl module itself and a check that it performs to identify the OS (thanks EH-Chris).

    We have been testing the following fix with success at several servers running 3.x kernels:

    1. First check that Perl quota module is actually failing to install:
    /usr/local/cpanel/bin/checkperlmodules
    It should give you "! Installing Quota failed. See /home/.cpanm/build.log for details."

    2.
    wget http://cpan.mirror.clemson.edu//authors/id/T/TO/TOMZO/Quota-1.6.6.tar.gz
    tar xzf Quota-1.6.6.tar.gz
    cd Quota-1.6.6

    3. Edit Makefile.PL, and after the line "elsif($os =~ /^Linux 2/)...", add the following:
    elsif($os =~ /^Linux 3/) { $config='linux.h'; $picobj='linuxapi.o'; }

    4.
    perl Makefile.PL
    make
    make install
    make clean

    5. Check for Perl quota module errors again, and it should now be fixed:
    /usr/local/cpanel/bin/checkperlmodules
     
    #11 fortscan, Oct 27, 2011
  12. highnfar

    highnfar Registered

    Joined:
    Nov 11, 2011
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    51
    cPanel Access Level:
    Website Owner
    Re: Daily email - [checkperl​modules] The perl module Quota could not be in

    Problem fixed! Thanks.


     
    #12 highnfar, Nov 11, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - Daily email [checkperl​modules]
  1. saltydk

    Email from daily cron report issue

    saltydk, May 19, 2018, in forum: E-mail Discussion
    Replies:
    2
    Views:
    111
    cPanelLauren
    May 21, 2018
  2. mikefromnz

    Receiving "Daily email send notification" multiple times when only one should be sent

    mikefromnz, Nov 21, 2017, in forum: E-mail Discussion
    Replies:
    2
    Views:
    248
    cPanelMichael
    Nov 21, 2017
  3. elkram

    SOLVED [CPANEL-22053] WHM >> Daily Process Log is excluding common processes

    elkram, Aug 4, 2018, in forum: General Discussion
    Replies:
    2
    Views:
    106
    cPanelMichael
    Aug 6, 2018
  4. rangka_kacang

    SOLVED Anacron job 'cron.daily' on <snipped>

    rangka_kacang, Jul 6, 2018, in forum: General Discussion
    Replies:
    2
    Views:
    93
    rangka_kacang
    Jul 6, 2018
  5. Sunlander

    MySQL Error in WHM Service Status Daily Process Log

    Sunlander, Jun 28, 2018, in forum: Database Discussion
    Replies:
    2
    Views:
    126
    cPanelMichael
    Jun 29, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice