Database users not listed in "Convert Addon Domain to Account" tool

ttremain

Well-Known Member
Feb 16, 2003
237
1
168
cPanel Access Level
Root Administrator
Trying to separate out some sub-accounts.

When I get to the section to select the database user, only one of about 40 is listed.

The others are all valid database users for this cpanel account.

I am confused... Please advise
 

ttremain

Well-Known Member
Feb 16, 2003
237
1
168
cPanel Access Level
Root Administrator
I ended up opening a support ticket. Looks like multiple things are messed up regarding this tool, on this server.
 

ttremain

Well-Known Member
Feb 16, 2003
237
1
168
cPanel Access Level
Root Administrator
ID #93555470

Turns out that was just the first problem. Once we got the database users showing, it still would not include them or the databases in the conversion.
Apparently a known bug, which really stinks, because not I have to create the databases manually, and copy all the contents. 40 times over.

cPanel internal case
 
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