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Dedicated mailing IP per user account

Discussion in 'E-mail Discussions' started by sentinalhosting, Jun 18, 2017.

  1. sentinalhosting

    sentinalhosting Registered

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    We are having some issues with our WHM configuration.

    We have a Server with 62 IP addresses. Added some example accounts and set dedicated IP. Then proceeded to Exim config and changed option

    Send mail from account’s dedicated IP address - meaning each user account mails from its dedicated ip. This failed to work and email was delivered from the servers MAIN IP.

    So we decided to go manually and edit /etc/mailips
    reference /etc/mailips for outgoing SMTP connections [?]

    We set this and it still is using the servers main ip address

    Here are some of the entries from our testing in mailips folder


    web1.com: 208.234.5.x
    web2.com: 208.234.5.x

    I hidden the last numeric value for our server security.

    We just want to know why it isnt working and still proceeds to use the main server ip rather than the dedicated IP assigned to that account. I also tried this on 1 of our other servers with the same result.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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  3. sentinalhosting

    sentinalhosting Registered

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  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Is this a typo? mailips is a file, not a folder.

    Do these accounts have dedicated IPs?
     
  5. sentinalhosting

    sentinalhosting Registered

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    Sorry i meant mailips FILE. Yes these accounts all have dedicated IP addresses as listed

    prntscr.com/fl8zto

    Also having the exact same issue on this server

    prntscr.com/fl94t6

    you can see here the MAIN ip and the 2 dedicated IP addresses. I have changed the Exim configuration to reference etc/mailips

    prntscr.com/fl95n0

    But it still delivers using the servers MAIN ip address
     
    #5 sentinalhosting, Jun 18, 2017
    Last edited by a moderator: Jun 18, 2017
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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