Dedicated Server "IP Whitelist"

Danr

Member
Feb 20, 2014
13
0
1
cPanel Access Level
Root Administrator
Hello all!

I have a trouble, I was working with my Dedicated server with WHM, and suddenly, I couldn't login to it in none of the services.

What I made?
I Logged in a different "IP" and went to " security center > Brute Force Protection cPHulk" and I put on Wihtelist the "IP" of my router". Now I can login. But I'm having problems, when i check one of my services, (FTP for example) does not work correctly, sometimes disconnects, and that before, did not happen.

My question: Do you have any solution? Did I do it right?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

cPHulk only restricts authentication, so it would not cause a disconnect. Do you notice any particular entries in /var/log/messages when your FTP connection is terminated? Do you have any firewall rules enabled that could be limiting FTP traffic?

Thank you.
 

Danr

Member
Feb 20, 2014
13
0
1
cPanel Access Level
Root Administrator
Hi

The problems start in all service... email, ftp... And starts when i log in with the IP I said before... when I log in with another IP it's work. Any suggestions?? :)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Could you elaborate on the exact message you receive when attempting to login? Is it an authentication failure or complete connection rejection?

Thank you.
 

Danr

Member
Feb 20, 2014
13
0
1
cPanel Access Level
Root Administrator
No logs, When I try to enter, sometimes, it's blocks (no response). I have to recharge to log in again. I don't know it that probles is of my connection or my configuration of dedicated server
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Check the following log files the next time this happens and see if you notice any output related to the request:
Code:
/usr/local/cpanel/logs/login_log
/usr/local/cpanel/logs/error_log
Thank you.