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Default address option removed but link still visable..

Discussion in 'General Discussion' started by 10101, Jan 14, 2008.

  1. 10101

    10101 Well-Known Member

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    :mad:

    Hi,

    We've disabled the default email address option as it's a spam magnet. It's removed the normal option to set the default address and the main email account is not visable however at the bottom of the email page there is still a link to it which gives them access again:

    "Your default account has been set to either reject incoming email or forward it to another account. Check Default Address for the destination of default mail for this domain."

    Can this please be sorted cPanel.

    WHM 11.15.0 cPanel 11.17.0-C19353

    Thanks.
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Did you disable this via Feature Manager (Default Address Manager)? Or was this a custom modification to the theme files. If this was done via Feature Manager, if you click that link, it shouldn't function.
     
  3. 10101

    10101 Well-Known Member

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    It was done through WHM. You're correct in that it doesnt function when clicked on but should it really even be there if it's been disabled? Things like this a) confuse customers and b) result in support tickets asking why doesnt this work...
     
  4. cPanelKenneth

    cPanelKenneth cPanel Development
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    Are you using X3?

    What is your full cPanel version number?

    What is the URL to the page that displays what you are seeing?
     
  5. 10101

    10101 Well-Known Member

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    Using X3, WHM 11.15.0 cPanel 11.17.0-C19353

    If you click on email accounts, you have this below at the bottom of the page:

    "Your default account has been set to either reject incoming email or forward it to another account. Check Default Address for the destination of default mail for this domain."

    "Default Address" is a link taking you to >> http://ourdomain.com:2082/frontend/x3/mail/def.html"
     
  6. cPanelKenneth

    cPanelKenneth cPanel Development
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    Weird. I cannot get it to display that on my test server. However, looking at the theme files I found the text and link. I'm sending the issue to design/development.
     
  7. Zazoos1

    Zazoos1 Well-Known Member

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    I have disabled the 'Default Address Manager' in the Features list and the disabled list, but the function is still enabled in my clients cPanels. At the bottom of the page here:

    http://www.example.com:2082/frontend/x3/mail/pops.html

    it says


    Note: Your default account has been set to either reject incoming email or forward it to another account. Check 'Default Address' for the destination of default mail for this domain.

    and if I click the link, it goes to

    http://www.example.com:2082/frontend/x3/mail/def.html

    which appears to function normally rather than not being there according to my WHM settings. Can anyone help me get this feature disabled? I do not want them setting this to anything other than fail.
     
  8. cPanelKenneth

    cPanelKenneth cPanel Development
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    What is your full cPanel version number?
     
  9. Zazoos1

    Zazoos1 Well-Known Member

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    Thank you for your reply:

    WHM 11.15.0
    cPanel 11.18.5-S23897
    CENTOS Enterprise 4.6 i686 on standard - WHM X v3.1.0
     
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