Default Address Settings Don't Work

smachol

Well-Known Member
Oct 19, 2001
57
0
306
My problem is that when I set the Default Address in cPanel to :fail: or :blackhole: NO mail gets through - even mail to the existing legitimate acccounts.

Using cPanel Pro 1.0 (RC1)
 

DaveUsedToWorkHere

Well-Known Member
Dec 28, 2001
686
1
318
What cPanel build are you using? Have you checked the exim mainlog for that domain's messages or contacted your host if you are a domain owner?
 

smachol

Well-Known Member
Oct 19, 2001
57
0
306
cPanel Build 11.6.0-RELEASE 15076

I have a dedicated server.

Unfortunately I have no idea what I am supposed to check the exim mainlog for. The question is why don't those options work as per the documentation? Is it a problem with this version of cPanel?

Thanks for replying so quickly. :)
 
Last edited:

DaveUsedToWorkHere

Well-Known Member
Dec 28, 2001
686
1
318
Unfortunately I have no idea what I am suppossed to check the exim mainlog for. The question is why don't those options work as per the documentation? Is it a problem with this version of cPanel?
I haven't heard of this as a repeated problem so some investigation of the cause will be necessary. You can run from the command line as root:

Code:
tail -f /var/log/exim_mainlog
while sending messages to see if you get any errors, or you can open a support ticket with our staff and they will help investigate.
 

smachol

Well-Known Member
Oct 19, 2001
57
0
306
Should I set :fail: or :blackhole: first? Any preference? I can''t afford to have all my legitimate email not come through for more than a minute or so. This is my job.
 

DaveUsedToWorkHere

Well-Known Member
Dec 28, 2001
686
1
318
:fail: is definitely recommended as :blackhole: processes the message and then discards it. :fail: will reject the message before any processing is done.
 

smachol

Well-Known Member
Oct 19, 2001
57
0
306
And 'Submit Support Request' does not work. There are no links or options other than 'Go Back' after going to that page.
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,212
13
313
Houston, TX
cPanel Access Level
Root Administrator
*sigh*

It requires a 'support access number'. What do I enter?
In WHM -> Support -> Support Center you will see a Support Access Number at the bottom, you should enter that. If you do not have access to that portion of WHM, you should have your web hosting provider contact us on your behalf.