Default Apache page, know the problem, but can't figure out why...


Well-Known Member
Mar 27, 2003
So I have a client who asked me to look at their server this evening because they were getting the "default apache page". I went in and saw that the IP address they had assigned to the account didn't match their DNS information.

I went in and changed the IP address using WHM's "change site's Ip address". I can ping it externally and it is pinging ok, but still getting the default apache page.

I SSH into the server and try to ping the site and it is still showing the old IP address (this is only on the server itself).

Any idea what might be going on here? Is it just a cache problem? Do I just need to wait? How do I force the server to realize the IP address has changed?


Staff member
Apr 11, 2011
Hello :)

Have you tried clearing the DNS cache on your computer to see if that helps with the propagation? There is a guide on clearing the DNS cache at:

cPanel - Clear DNS Cache

You can also rebuild the Apache configuration file to ensure there are no errors with the configuration itself:

Thank you.