Hi
One of the accounts on our cPanel server had the default address enabled as a catchall and therefore it had 4GB of mail in it.
The customer has cleaned the account so that it is now completely empty and when we click "Manage disk space" it shows that there is nothing in the account. Accessing webmail also confirms this.
However, cPanel still reports 4GB of used space and this is also counted against the customers quota.
Cleaning was done yesterday, so there should have been plenty of time for any caching to update.
We have also tried to run WebHost Manager »Email »Repair Mailbox Permissions, and nothing changed
Why is it that we still see high disk usage for the default account when it is in fact empty?
One of the accounts on our cPanel server had the default address enabled as a catchall and therefore it had 4GB of mail in it.
The customer has cleaned the account so that it is now completely empty and when we click "Manage disk space" it shows that there is nothing in the account. Accessing webmail also confirms this.
However, cPanel still reports 4GB of used space and this is also counted against the customers quota.
Cleaning was done yesterday, so there should have been plenty of time for any caching to update.
We have also tried to run WebHost Manager »Email »Repair Mailbox Permissions, and nothing changed
Why is it that we still see high disk usage for the default account when it is in fact empty?