Default email account gets all emails

HOXTIN.com

Registered
Jul 3, 2019
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Chile
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Root Administrator
Hello,

For some time I have been watching my server reduce available space and it is mainly because the default email account is getting and archiving a copy of almost every email every user is receiving in their own singular accounts. I am attaching some examples.

I've checked everything (I think) and still can't find a solution to stop this and finally reduce the total size of each default account. It happens in all of the 30 accounts I have in my WHM.

I hope someone can help me clarify what is going on and:
  • Is it safe to clean all the default email accounts without erasing something form the other users?
  • Can it be stopped (getting copies in the default account) without loosing any users emails?
  • Is there a way to clean all the default accounts in the WHM at once?
Thank you everyone.

Regards,

aB
 

Attachments

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
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Houston
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DataCenter Provider
Is the default account subscribed to the inboxes of the other mail accounts? You can check this in settings in Roundcube for example:

subscriptions.png

(I've blocked live domains out in this example)