The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Default Email account Mail Delivery Error

Discussion in 'E-mail Discussions' started by cjteksolutions, Nov 25, 2013.

  1. cjteksolutions

    Joined:
    Jul 30, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hi guys,

    I would really appreciate some help with this problem I'm having.

    This cpanel account has email routing through Google Apps but on the default email account of cpanel (attached), There's over 4k of Mail delivery messages and they just keep duplicating. (attached)

    I would really appreciate a hand as I don't know what I can do to stop this.

    Thanks in advance.

    ss1.png
    ss2.png
     
  2. MikeDVB

    MikeDVB Well-Known Member
    PartnerNOC

    Joined:
    Jun 4, 2008
    Messages:
    212
    Likes Received:
    3
    Trophy Points:
    18
    Location:
    Indiana, USA
    What is the contents of one of those messages? It should give you a hint as to where they're coming from and what to do about it.

    What you've included in this thread alone isn't enough for anybody to help.
     
  3. cjteksolutions

    Joined:
    Jul 30, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hi Mike,

    Here's the image (attached)

    ss3.png

    Thank you,
    CJ
     
  4. MikeDVB

    MikeDVB Well-Known Member
    PartnerNOC

    Joined:
    Jun 4, 2008
    Messages:
    212
    Likes Received:
    3
    Trophy Points:
    18
    Location:
    Indiana, USA
    That is self-explanatory -> you're trying to relay messages far too quickly through Google Apps than they permit and they're rejecting the messages.

    Sounds to me like you're going to need a dedicated SMTP service - something like SendGrid or Mandrill.

    This isn't a cPanel or an Exim issue.
     
  5. cjteksolutions

    Joined:
    Jul 30, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thank you,

    But how can I stop this from taking space from the default email account? If this is google apps issue there's over 4k messages from the same person.
     
  6. MikeDVB

    MikeDVB Well-Known Member
    PartnerNOC

    Joined:
    Jun 4, 2008
    Messages:
    212
    Likes Received:
    3
    Trophy Points:
    18
    Location:
    Indiana, USA
    I'm not entirely sure how to make it more clear to you - the error is self-explanatory: https://support.google.com/mail/answer/6592 [This link snagged right from the very image you sent above].

    If you have 4k of those bounces - then your server has tried to send 4k messages [that have failed]. They are *not* being sent via Google Apps' SMTP service - they're originating from your server [Exim]: server.cjteksolutions.com [this also from the image you included above].

    Verify this yourself if you wish via SSH as ROOT:
    Code:
    grep "rgcosmet" /var/log/exim_mainlog
    You'll see a LOT of messages relayed I imagine.

    If you're not able to resolve this based upon what information I've provided you here I'd strongly advise you to hire a competent server administrator [no, I'm not for hire - so I'm not trying to sell you anything].
     
  7. cjteksolutions

    Joined:
    Jul 30, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thank you for the support!
     
  8. cjteksolutions

    Joined:
    Jul 30, 2013
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thank you Mike,

    I really appreciated the time you took to explain this error.
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
Loading...

Share This Page