The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Default Email Has Usage, But Nothing in Webmail

Discussion in 'E-mail Discussions' started by PWS21, Sep 7, 2016.

Tags:
  1. PWS21

    PWS21 Registered

    Joined:
    Sep 7, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    VA, USA
    cPanel Access Level:
    Website Owner
    Hi all,

    Our domain's default email address is showing as having a usage of 2.48GB, but when I attempt to access it through Webmail, none of the folders have anything in them. The email address has been promoted as the general contact address.

    The default address maintenance for unrouted email is currently set for :fail: No Such User Here.

    I'm finding that I can neither send nor receive email when testing it in webmail. We have 50 other email accounts that are working as intended.

    I'm holding down the fort until someone with more experience comes on board, so I apologize if I'm totally missing something obvious.

    References:

    default email.PNG


    no contents.PNG
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,453
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    There's a tool in cPanel called Disk Usage, you can find with the search tool at top of cPanel. There, at bottom of the Disk Usge page is a tree that you can expand on depending on where you click that should give you some indication which email accounts are using space. Expand the mail branch.
     
  3. PWS21

    PWS21 Registered

    Joined:
    Sep 7, 2016
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    VA, USA
    cPanel Access Level:
    Website Owner
    Thanks so much, very helpful. I found the default email account and I see upwards of a few thousand text/x-generic files in the /cur and /new folders. When I download a file and open it in notepad, I can decipher an email message.

    So it looks like I can see them in here as these text files, just not in Webmail. Any way to change that?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,683
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello,

    Your access level is listed as "Website Owner". Do you have root access to this system? If not, I suggest reporting the issue to your web hosting provider so they can take a closer look and determine why the messages are not loading in Webmail.

    Thank you.
     
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    14,453
    Likes Received:
    195
    Trophy Points:
    63
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You might try going to Email Accounts page in your cPanel, scroll to very bottom of page to find the Default Email Account area and click the Access Webmail. That's not an actual email account for use really, its for system emails that get forwarded to your actual email account set in Contact Information, but it should give you access to those emails.

    I think.. Good luck!
     
Loading...

Share This Page