Default mailbox and addon accounts

docw

Member
Aug 31, 2019
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Root Administrator
I'm working on cPanel documentation and I'm trying to get my head around the Send all unrouted email for the following domain option on the Email > Default Address interface.

The cPanel documentation explains that the catch-all can be set up for a single domain. When there are multiple domains users can select a domain from a drop-down list. So, if my primary domain is example.com and I got an addon domain for example.net then I can set the default address for either domain.

What I don't quite understand is how mail for the other domain would be handled. If I got a catch-all domain for example.com, what would happen with emails sent to a non-existing example.net user?

I've done some testing and by default emails sent to non-existing emails addresses are always bounced. However, when I choose to forward unrouted emails the forwarding only works for the selected domain - unrouted emails for the other domain are still bounced. So, it seems that the feature works as follows:

  • By default emails for any domain are bounced.
  • Users can choose a different option for one (and only one) of their domains.

Is that correct, or am I missing something?
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
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Hello,


This is correct:
  • By default emails for any domain are bounced.

This is incorrect:
Users can choose a different option for one (and only one) of their domains.
To select an action for a different domain you would just use the dropdown to select the addon or subdomain and then select what you want done for unrouted mail.